Account billing for India

In India, you can pay your Shopify bills in Indian rupees (INR) using Unified Payments Interface (UPI), or a co‑branded debit or credit card through Visa, Mastercard, or the RuPay network.

Note

If your store is on the Shopify Plus plan and you want to pay your Shopify Bills in Indian rupees (INR), then contact Plus Support.

Changes to account billing for India

Note

As of October 1, 2021, merchants in India can't use PayPal as a payment method for paying Shopify bills. If you currently use PayPal, then you need to change your payment method to one of the accepted credit cards or co‑branded debit cards.

The Reserve Bank of India has new guidelines for the processing of recurring online payments. As a result, PayPal is no longer supported as a payment method.

To comply with the Reserve Bank of India’s guidelines, you can now pay your Shopify bills in Indian rupees (INR).

Making bill payments in Indian rupees (INR)

You can pay your Shopify bills in INR using Unified Payments Interface (UPI), or a co‑branded debit or credit card through Visa, Mastercard, or the RuPay network.

Add card payment method

To set up recurring bill payments in INR, confirm that your store’s billing address is in India and your billing currency is set to INR before adding or re-entering your credit or co‑branded debit card. Your card needs to be issued from a supported bank and card network and have a billing address in India.

To comply with the Reserve Bank of India's guidelines for processing recurring online payments, Shopify bill payments are processed through Razorpay, a secure payment partner. Adding or re-entering your card connects you to Razorpay, where you establish a mandate that permits Shopify to automatically charge your card each month. Whenever this mandate is used to charge your card, your bank sends a pre-debit notification to you through SMS, giving notice that Shopify will charge your card in 24-48 hours.

If the charge exceeds 15,000 INR, then you need to complete an additional authentication step through the pre-debit SMS notification.

Steps:

1. Log in to your Shopify store as the store owner.
2. From your Shopify admin, go to Settings > Billing.
3. In the Payment methods section, do one of the following:
   • If you're adding a new card, then click Replace credit card.
   • If you're re-entering your card, then click the ... button beside your card, and then click Replace.
4. Enter your card information and billing address.
5. Click Replace credit card. This activates a redirection to Razorpay. If you receive an error message stating that your card isn't supported, then the card and its issuing bank don't support recurring online payments. Try again with a different card.
6. Approve the mandate through Razorpay.

Note

If your bill charge exceeds 15,000 INR, then you need to complete an additional authentication step and accept the charge through the pre-debit SMS notification sent from your bank.

Troubleshoot bill payments in INR

If your supported card's payment attempt fails, then contact the bank that issued your card to confirm that recurring payments are activated for that card.

Add Unified Payments Interface (UPI) payment method

If you have a UPI ID, payment app, and PIN, then you can add UPI as your primary payment method for Shopify bills.

Note

UPI isn't available for stores on the Shopify Plus plan.

To set up automated bill payments, confirm that your store’s billing address is in India and your billing currency is set to INR. Next, use your UPI payment app to establish a mandate that permits Shopify to automatically debit your Shopify bill from your bank account each month.

If your bill is greater than 5,000 INR, then you need to log in to your Shopify admin to approve each bill payment. UPI has a limit of 100,000 INR per transaction, although the limit can vary depending on your bank.

Steps:

1. From your Shopify admin, go to Settings > Billing.
2. In the Payment methods section, click Set up UPI.
3. In the Send your UPI ID for verification dialog, enter your UPI ID.
4. Click Send.
5. On your mobile device, use your UPI payment app to approve the mandate and enter your UPI PIN.
6. On your billing settings page, confirm the status of your UPI setup:
   • If the UPI setup was successful, then UPI is saved as Primary in the Payment methods section.
   • If the UPI setup was unsuccessful, then an alert suggests that you try again or add a different UPI ID.

Outstanding USD bills reissued in INR

If the Reserve Bank of India's guidelines have prevented you from making your Shopify bill payments in USD, then any outstanding USD bills are reissued to you in Indian rupees (INR).

Payment due dates for reissued bills are staggered and payment deadlines are 90 days after each reissued bill's due date. Outstanding USD bills from the same month are grouped together and reissued to you as a single INR bill. You can view a schedule detailing payment due dates for your outstanding bills in your Shopify admin. You can choose to pay any outstanding bill before its due date.

View and pay outstanding bills

1. Log in to your Shopify store as the store owner.
2. From your Shopify admin, go to Settings > Billing.
3. In the Bills section, click View all billing history.
4. On the Billing history page, click Open to view all outstanding bills.
5. Click the bill that you want to pay.
6. Click Pay bill.