Product fulfillment documentation
This page was printed on Jun 05, 2023. For the current version, visit https://help.shopify.com/en/manual/your-account/legal/fulfillment-orders-docs.
When you sell products through Shopify, you might need to provide Shopify with documentation that verifies some details around the fulfillment of product orders.
If Shopify requests documentation from your online store, then an email is sent to the store owner, and a banner appears in the store owner's admin.
To ensure that your use of Shopify is uninterrupted, you need to provide the requested documentation by the date specified in the request.
If the requested documentation isn't received by the specified date, then your online store account might be deactivated. If your account is deactivated, then you might not be able to process orders or access your online store.