Product fulfillment documentation

When you sell products through Shopify, you might need to provide Shopify with documentation that verifies some details around the fulfillment of product orders.

If Shopify requests documentation from your online store, then an email is sent to the store owner, and a banner displays in the store owner's admin.

To ensure that your use of Shopify is uninterrupted, you need to provide the requested documentation by the date specified in the request.

If the requested documentation isn't received by the specified date, then your online store account might be deactivated. If your account is deactivated, then you might not be able to process orders or access your online store.

Caution

This page provides general information to merchants, who are responsible for reviewing and using this information appropriately. This page doesn't contain and isn't meant to provide legal advice.