Resetting passwords

You can reset your login password if you forget it, or if you want to keep your account more secure by resetting it. If you have two-step authentication activated, then you'll need to verify your account. You can also update your password at any time from your Shopify account.

Your password must be at least eight characters, and can’t begin or end with a space.

Reset your forgotten password

If you forgot your password and are logged out of your account, then you can reset your password. You'll need access to the email address on your Shopify account and any additional security measures, such as two-step-authentication, to reset your password.

Steps:

Desktop

1. From the Shopify login page, enter your store address and click Next.
2. Enter the email that you used to create your Shopify account, and then click Continue with email.
3. Click Forgot password?.
4. Enter the email that you used to create your Shopify account.
5. Click Reset password.
6. You're sent an email with a link to reset your password. In the email, click Reset password.
7. Enter your new password in the Confirm password field.
8. Click Reset password.
9. Return to your Shopify login page and log in with your new password.

iPhone

1. Open the Shopify app, and then tap Log in.
2. Enter the email that you used to create your Shopify account.
3. Tap Continue with email.
4. Tap Forgot password?. If you can't access the email address, then change to your secondary email address.
5. Tap Email password reset.
6. You're sent an email with a link to reset your password. In the email, tap Reset password.
7. The password-reset screen opens in your iPhone's browser. Enter a new password.

Caution

Each of your passwords should be unique. Don't use the same password for more than one account, even if the accounts are related.

8. Enter your new password again in the Confirm password field.
9. Tap Reset password.
10. Return to the Shopify app and log in with your new password.

Android

1. Open the Shopify app, and then tap Log in.
2. Enter the email that you used to create your Shopify account.
3. Tap Continue with email.
4. Tap Forgot password?. If you can't access the email address, then change to your secondary email address.
5. Tap Email password reset.
6. You're sent an email with a link to reset your password. In the email, tap Reset password.
7. The password-reset screen opens in your Android's browser. Enter a new password.

Caution

Each of your passwords should be unique. Don't use the same password for more than one account, even if the accounts are related.

8. Enter your new password again in the Confirm password field.
9. Tap Reset password.
10. Return to the Shopify app and log in with your new password.

Reset your forgotten password

You can reset your password at any time from your Shopify account's Security page. If you have two-step authentication active, then you might need to perform additional verification.

Steps:

Desktop

1. From your Shopify admin, click your store name in the topbar.

2. Click Manage account > Security.

3. In the Password section, tap Change your password.

4. In the Change your password dialog, enter your current password, and then enter a new password, and the new password again to confirm.

5. Tap Change password.

iPhone

1. From your Shopify app, tap the icon next to your store name.
2. Tap your name.
3. Tap Manage account. It opens in your mobile browser.
4. Tap the Security tab.
5. In the Password section, tap Change your password.
6. In the Change your password dialog, enter your current password, and then enter a new password, and the new password again to confirm.
7. Tap Change password.

Android

1. From your Shopify app, tap the icon next to your store name.
2. Tap your name.
3. Tap Manage account. It opens in your mobile browser.
4. Tap the Security tab.
5. In the Password section, tap Change your password.
6. In the Change your password dialog, enter your current password, and then enter a new password, and the new password again to confirm.
7. Tap Change password.