Third-party transaction fees on your Shopify bills

Third-party transaction fees are charges that apply to each transaction when you use a third-party payment provider to take customer payments. The transaction fees cover the cost for Shopify to integrate with external payment providers, and vary depending on the plan that you choose.

When you use Shopify Payments, you aren't charged third-party transaction fees for orders that are processed through Shopify Payments, Shop Pay, Shop Pay Installments, or Paypal Express Checkout, and you aren't charged transaction fees on manual payment methods such as cash, cash on delivery (COD), and bank transfers.

Stores on the Shopify Plus plan that use Shopify Payments as their primary gateway have their transaction fees waived for all other payment methods used.

How your account is billed for third-party transaction fees depends on your store's transaction volume, any recurring app charges, and the payment provider that you use.

Transaction fees don't apply for POS orders or for manual payment methods, which include cash on delivery (COD), bank deposits, checks, test orders, and draft orders marked as paid or pending. Third-party transaction fees aren't returned to you when you issue an order refund.

Transaction fees are in addition to processing fees charged by your third-party payment provider.

Note

The Advanced Cash on Delivery app is no longer available from the Shopify App Store. You can use the standard Cash on Delivery option in your payment settings.

Calculate your third-party transaction fees

Shopify uses this formula to calculate third-party transaction fees for a 30-day period:

[(cost of products - discounts) + tax + shipping charges] x rate

The rate for third-party transaction charges varies depending on your pricing plan.

View a breakdown of your third-party transaction fees

1. From your Shopify admin, go to Settings > Billing.

2. Click the bill that you want to view in the Past bills section.

3. If a bill includes transaction fees, then the Transaction fees section displays the date ranges of the associated orders.

In the panel that opens, you can view the details of the transaction fee for any order covered by this bill.

Click an order to view the full details of a transaction.

Note

To view third-party transaction fees for stores on the Plus plan, in your Shopify admin, go to the Billing page for your organization, and then export the bill that you want to review.