Navigating Shopify billing extensions and payment policies

Shopify doesn't grant extensions or grace periods for bill payments. Ensure that your billing information and payment methods are up-to-date to avoid service disruptions.

Refer to the Shopify Terms of Service for more details on payment of fees and taxes.

Navigating the end of a free trial or promotional pricing period on Shopify

Shopify doesn't extend or reset free trials or promotional pricing. When you use Shopify during a free trial or promotional pricing period, fees for any added apps still apply.

After your trial or promotional period ends, you need to choose a paid plan to continue using Shopify's services. If you decide not to continue with your store, then make sure to cancel your subscription and any app-related charges before the next billing cycle to avoid unexpected charges.

Handling of payment failures on Shopify accounts

If a payment can't be processed using an authorized payment method, then Shopify attempts to process the payment again using any of your authorized payment methods. Failure to process payment within 28 days from the first attempt might lead to your store being frozen and services suspended. Your account will be reactivated upon payment of any outstanding fees, plus the fees for the next billing cycle. Refer to the Shopify Terms of Service for more details on payment of fees and taxes.

Preventing disruptions due to payment method failures

It's important to keep your payment methods up-to-date and ensure sufficient funds are available. Additionally, monitoring your billing date and setting reminders can help prevent unexpected disruptions.

Addressing discrepancies in billed fees

After receiving an invoice to review and raise any issues regarding the billed subscription fees. Contact Shopify Support immediately if you notice discrepancies or have any billing concerns.

Refund eligibility in the event of a billing discrepancy

Shopify's Terms of Service don't allow for refunds. However, if there is a proven error, then you can discuss this with Shopify Support immediately to review and address the specific issue with your bill.

Consequences of not resolving outstanding fees

You can't access your account or storefront during the period of suspension caused by unpaid fees. If outstanding fees remain unpaid for 60 days following the date of suspension, then Shopify reserves the right to terminate your account as per the Shopify's Terms of Service. Learn more about handling your Shopify store termination.

Reactivating an account due to non-payment

To reactivate your suspended account, you must clear any outstanding fees and also pay for the upcoming billing cycle. Access to your account and storefront will be restored upon settling these payments and updating your payment information. If you're still having difficulties accessing your online store, then you can contact Shopify Support. Refer to the Shopify Terms of Service for more details on payment of fees and taxes.

Troubleshooting online store issues after payment

If you’ve paid your bill but are still experiencing issues with your online store, then consider the following information:

Payment processing: Make sure your billing information is accurate. Shopify doesn't provide grace periods, so if payment fails, then your store might be frozen.
Payment processing delay: It might take some time for payments to process and for your store to reactivate.
Local troubleshooting: The issue might be local to your device or connection. Check your browser settings, internet connection, or try accessing your store from a different device. Refer to the local troubleshooting steps for guidance.
Free trials and promotions: If you're on a free trial or promotional pricing, then these periods don't extend. You must switch to a paid plan when they end. If you added apps to your Shopify store during your free trial period, then any app-related charges are included on your next invoice.
Payment failures: Shopify retries failed payments. If payment isn't processed within 28 days, then your store might be suspended. To reactivate your account, you need to pay any outstanding fees along with the upcoming billing cycle fees.
Preventing issues: Regularly update your payment methods and set reminders for billing dates to avoid disruptions.
Account termination for non-payment: If your account is suspended for over 60 days due to non-payment, then it might be terminated. To reactive your account, you need to settle all fees, update your payment information, and pay for the current billing cycle. For assistance, contact Shopify Support.
Check email notifications: Search for any notifications from Shopify about your store status in the registered email associated with store owner's account.
Shopify status page: Visit the Shopify status page to check for any known issues affecting services.

Reactivate your store

After you resolve billing issues, you can reactivate your Shopify store. If you had payment issues and your account was frozen, then you can unfreeze your account.

Steps:

Log in: Log in to your Shopify admin as the account owner or store owner.
Clear outstanding charges: Ensure that all unpaid charges and the next billing cycle fees are paid before proceeding with reactivation.
Choose a plan: Select a suitable Shopify subscription plan during the reactivation process.
Update payment information: Add or update your payment method to complete the reactivation of your store.

If you're still having difficulties accessing your online store, then you can contact Shopify Support.