Understanding your Shopify billing and Shopify Bill Pay FAQ
This FAQ will help you understand various aspects of Shopify billing, including how to find, manage, and understand your bills, as well as provide insights into the Shopify Bill Pay service (available to merchants in the United States only).
General billing FAQ
Where can I find my Shopify bills?
You can find your bills on the Billing page in your Shopify admin.
What currency are Shopify bills issued in?
For accounting reasons, most Shopify bills are charged in US dollars. Merchants in certain countries might be billed in their local currency.
What are the common charges on my Shopify bill?
Common charges on your Shopify bill include the following items:
- subscription fees
- app charges
- shipping charges
- transaction fees (if you're not using Shopify Payments)
- charges for one-time purchases such as domains or themes
How do I get a detailed breakdown of my bill?
You can export bills in CSV or PDF format for a detailed breakdown of your charges.
What is a billing threshold?
A billing threshold is a dollar value that, when exceeded by the cost of your account activity, triggers an immediate bill. This usually involves third-party transaction fees and other outstanding charges. Monthly subscription fees aren't included in threshold bills.
Why was I billed before my regular billing cycle?
If you use a third-party payment provider and incur transaction fees, or have recurring app charges or other fees, then your store might be billed before your regular 30-day billing cycle. This is because the total of these charges exceeds your account's billing threshold.
What payment methods can I use to pay my Shopify bills?
Available payment methods vary by region, but generally include:
- Credit cards (Mastercard, Visa, American Express)
- Co-branded debit cards with international capabilities and recurring transaction setup
- Shopify Balance
- PayPal (restrictions apply in certain regions)
- ACH debits (for US-based Shopify Plus stores)
- SEPA direct debit (for stores in Denmark, Germany, the Netherlands, or Switzerland on non-Plus plans using EUR)
I'm having trouble paying my bill. What should I do?
- Double-check that your payment method is valid and has sufficient funds.
- Ensure that your credit card allows recurring payments.
- Contact your bank or financial institution for assistance with your payment method.
- Contact Shopify Support for further help.
How can I get faster payouts?
- For Shopify Payments: To speed up your payouts with Shopify Payments, you can adjust your payout schedule to the earliest available frequency. The pay period varies by region and usually ranges from 1 to 3 business days. Therefore, even with the fastest schedule, the clearance time for funds depends on your location. For precise details, review the pay period specifications on the Shopify Payment supported countries page for your country. Additionally, maintaining up-to-date account and banking information is crucial to avoid payout delays. For more information, refer to the getting paid article.
- For Shopify Balance: If your store uses Shopify Balance, then funds can be available in your Shopify Balance account as quickly as one business day after the transaction has been processed. This makes Shopify Balance an option for receiving your earnings faster. However, transferring funds from Shopify Balance to an external account may take up to 5 business days, plus any additional time your bank requires to process the transfer. For further details, learn more about eligibility requirements for Shopify Balance.
Does Shopify do instant payments?
- For Shopify Payments: Shopify Payments doesn't offer instant payouts. The processing time for payouts can vary depending on the region, typically ranging from 1 to 3 business days after the transaction date before funds are sent to your bank account. Payout schedules can be set according to your preference, but they are still subject to regional pay periods.
- For Shopify Balance: While Shopify Payments itself doesn't provide instant payouts, using Shopify Balance can speed up the process. With Shopify Balance, payouts from Shopify Payments can post to your account as quickly as one business day after the transaction is processed. Learn more about eligibility requirements for Shopify Balance.
Shopify Bill Pay FAQ for merchants based in the United States
What is Shopify Bill Pay?
Shopify Bill Pay is a tool that allows eligible merchants based in the United States to pay their vendors, business phone bills, freelancers, or any service that invoices their business, directly through their Shopify admin. Shopify Bill Pay is powered by Melio.
How do I install Shopify Bill Pay?
You can install Shopify Bill Pay directly from your Shopify admin. If there's no option to install Shopify Bill Pay in your Shopify admin, then you aren't eligible to install it. You must have an active Shopify store based in the United States to use Shopify Bill Pay.
Steps:
From your Shopify admin, go to Finance > Bill Pay.
Click Add Bill Pay.
Review the app permissions, and then click Install app.
What payment methods can I use with Shopify Bill Pay?
You can use the following options for paying your bills using Shopify Bill Pay. In the fees column, * represents the fee for only the payment method. There might still be fees for the delivery method. For a detailed list of fees, refer to the full payment fees section.
| Method | Fee | Limitations |
|---|---|---|
| Shopify Balance | Free* | Subject to Shopify Balance's Daily Card Spend |
| Bank transfer | Free* | Subject to your bank's transaction limits |
| Credit card | 2.9%* | Subject to your bank's transaction limits |
| Debit card | 2.9%* | Subject to your bank's transaction limits |
How do I pay international bills with Shopify Bill Pay?
International bills must be paid using a bank transfer, your Shopify Balance account, or a Mastercard credit card. For international payments, the vendor is paid through a wire transfer. You need your vendor's SWIFT or IBAN number. All bill payments must be made in USD.
Can I pay multiple bills at once through Shopify Bill Pay?
Yes, you can schedule up to 20 payments simultaneously to different vendors.