Managing your billing information

Your billing information includes your payment methods and billing address. Most fees charged by Shopify are recurring payments that follow varying billing cycles, which might not align unless specific conditions are met. For example, if you start on a plan with 30-day billing and install all of your apps on the same day, then the billing cycle for your plan and all of the apps will be on the same day.

3D Secure for European Union (EU) merchants

3D Secure tools such as Verified by Visa, Mastercard Identity Check, or Amex SafeKey make online transactions safer for merchants and Shopify by requiring an additional authentication step before the transaction completes. If you're based in the European Union (EU), then you must complete a 3D Secure check when you add a credit card as a payment method to your Shopify account.

3D Secure is active on Shopify invoices for merchants located in the EU. Shopify doesn't decide whether an invoice requires you to complete an additional authentication step. When you pay your Shopify invoices your bank might request an additional authentication step when required.

Update or change payment methods

You can add a new payment method card, or update your existing card's information at any time in your Shopify admin. Learn more about available payment methods.

Steps:

1. From your Shopify admin, go to Settings > Billing.
2. Click Billing profile.
3. In the Payment methods section, click the … button for the payment method that you want to change, and then click Replace.
4. In the Replace credit card dialog, enter the required information.
5. Click Replace credit card.

Delete an additional payment method

To delete a payment method, you need to have another payment method on file, such as a credit card or PayPal account. If you have only one payment method on file, then you can't delete it.

Steps:

1. From your Shopify admin, go to Settings > Billing.
2. Click Billing profile.
3. In the Payment methods section, click … for the payment method that you want to delete, and then click Delete.
4. Click Delete.

Adding a backup payment method

If you have multiple payment methods set up in your Shopify admin, then a backup payment method is automatically set up for you. The backup payment method is used when your main payment method doesn't work.

Managing your primary and backup payment methods

If you have three or more payment methods, then you can choose which one you want to use as your main way to pay and which one as a backup. The following are examples of what you can do to manage your payment methods:

• Set a primary payment method: Click Make primary to set your preferred payment method as the main one.
• Remove a payment method: Click Delete to get rid of any payment methods you no longer want to use.
• Add a payment method: Click Add to put new payment methods into your account.

If you have only two payment methods, then you can switch between them. Making your backup payment method the main one will automatically turn the original main payment method into the backup.

Incompatibility considerations for backup payment methods

If you meet one or more of the following conditions, then adding a backup payment method feature isn't available to you. Review the following considerations:

• You're on the Shopify Plus plan.
• You make manual payments.
• You only have one other payment method, which is your Shopify Balance card.

Change your billing address

If you change the address that's associated with your credit card or co-branded debit card, then update your billing information.

Steps:

1. From your Shopify admin, go to Settings > Billing.
2. Click Billing profile.
3. In the Payment methods section, click the … button for the credit card or co-branded debit card payment method that you want to change, and then click Replace.
4. Enter the required information, including your new billing address.
5. Click Replace credit card.

Updating your billing cycle

The billing period, or billing cycle, refers to the time interval between bills, typically set at 30 days by default. You need to be the store owner or a staff member with the Manage plan permission to update your billing cycle to be longer or shorter. You can't choose which day of the month you receive the bill on.

Considerations for changing your billing cycle

Review the following considerations for updating your billing cycle:

• Longer billing cycle: If the option is available for your plan, then you can earn a discount by agreeing to a longer billing cycle. However, you can't choose which day of the month you receive the bill on.
• Shorter billing cycle: If you choose to switch from annual to monthly billing, then you lose any features included with your annual plan. To switch from annual to monthly billing, you need to contact Shopify Support.
• Non-refundable subscription charges: Charges for Shopify subscription plans are non-refundable. This means that you can't receive any refunds for your subscription plan charges. For more information, review Shopify's terms of service, section 5.10.

 Update your billing cycle

You can update your billing cycle at any time from the Shopify admin.

Steps:

1. From your Shopify admin, got to Settings > Plan.
2. In the Plan details section, click Change plan.
3. In the Pick your plan and billing cycle page, select Pay monthly or Pay yearly. If these buttons aren't displayed, then you can't change the billing cycle for your current plan.
4. Review the description of the credit card charges that you're agreeing to.
5. Click Confirm changes.

Tip

Due to the methods that some banks use to implement Visa debit, some cards might not work for Shopify billing.