Charges

Your bill displays a variety of charges depending on where your store is located and what services your store uses. Your bills are paid using your primary payment method. Shopify billing charges are displayed on your statement as: SHOPIFY * <9-digit bill number>.

Learn more about managing your billing information.

Subscription fees

Subscription fees depend on your plan and on the subscription billing period.

The Billing page of your Shopify admin provides a list of your paid subscriptions that have recurring charges. The list includes your Shopify plan subscription and any other subscriptions such as your app subscriptions. App subscriptions that are currently on a free trial are also listed, but apps that have a free subscription plan aren't listed.

You can manage your paid subscriptions from the list of your paid subscriptions. If you have multiple stores, then you can only manage subscriptions one store at a time.

View your paid subscription fees in your Shopify admin

  1. From your Shopify admin, go to Settings > Billing.

  2. In the Subscriptions section, click View all subscriptions.

  3. To view information about your Shopify plan subscription, click Manage next to the subscription. You go to the Plan page in your Shopify admin.

  4. To manage an app, click Manage next to the subscription. Either of the following occurs:

    • If you select a Shopify app subscription, then you go to the relevant page in your Shopify admin.
    • If you select a third-party app subscription, then you go to the settings page for that app.

Shipping label fees

After you buy a shipping label through Shopify Shipping, the cost is billed through your Shopify account. Any shipping insurance that you purchase or shipping adjustments that a shipping carrier charges you are also billed through your Shopify account.

Shipping fees are charged separately from your Shopify subscription. If you cancel a shipping label, then its cost is refunded as a credit towards future label purchases. The cost isn't reimbursed directly to your Shopify account.

Each country has different tax rules for shipping fees. To check how your country charges taxes on shipping fees, refer to Taxes on shipping labels.

If you reach your daily billing threshold when you buy shipping labels, then you can continue to buy shipping labels equal to 10% of your threshold amount when the threshold invoice is generated. You can check your account's threshold amount in the Bills section of the Billing page in your Shopify admin. Any purchases made at this time are included in your next bill. To learn more about how you're billed for shipping labels, contact Shopify Support.

Third-party transaction fees

Third-party transaction fees are charges that apply to each transaction when you use a third-party payment provider to take customer payments. The transaction fees cover the cost for Shopify to integrate with external payment providers, and vary depending on the plan that you choose.

When you use Shopify Payments, you aren't charged third-party transaction fees for orders that are processed through Shopify Payments, Shop Pay, Shop Pay Installments, or Paypal Express Checkout, and you aren't charged transaction fees on manual payment methods such as cash, cash on delivery (COD), and bank transfers.

Stores on the Shopify Plus plan that use Shopify Payments as their primary gateway have their transaction fees waived for all other payment methods used.

How your account is billed for third-party transaction fees depends on your store's transaction volume, any recurring app charges, and the payment provider that you use.

Transaction fees don't apply for POS orders or for manual payment methods, which include cash on delivery (COD), bank deposits, checks, test orders, and draft orders marked as paid or pending. Third-party transaction fees aren't returned to you when you issue an order refund.

Transaction fees are in addition to processing fees charged by your third-party payment provider.

Calculate your third-party transaction fees

Shopify uses this formula to calculate third-party transaction fees for a 30-day period:

[(cost of products - discounts) + tax + shipping charges] x rate

The rate for third-party transaction charges varies depending on your pricing plan.

View a breakdown of your third-party transaction fees

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click the bill that you want to view in the Past bills section.

  3. If a bill includes transaction fees, then the Transaction fees section will have links to the associated orders. Click to view the information.

In the panel that opens, you can view the details of the transaction fee for any order covered by this bill.

Click an order to view the full details of a transaction.

Domains, themes, and one-time app fees

You receive a bill with a one-time charge for actions such as registering a domain, buying a theme, or buying an app. You can view your account history in the Bills section of the Billing page in your Shopify admin.

Theme purchases are nonrefundable.

Tap to Pay on iPhone or Android

You can use Tap to Pay on iPhone or Tap to Pay on Android to accept contactless credit cards or debit cards and all digital wallets without the need for payment hardware.

All transactions are subject to standard credit and debit rates from Shopify Payments.

Using Shopify Tax

Shopify Tax is available to all merchants that sell to customers in the United States. Shopify Tax fees display on your bill if all of the following are true:

  • Your store is located in the United States, or you're an online merchant selling to US customers.
  • You collect tax in states where you have tax liability.
  • You've selected Shopify Tax as your tax service.
  • Your store has made sales equal to or greater than $100,000 USD in one calendar year.

If your store's total sales are equal to or above the fee threshold, then a percentage fee is incurred on transactions in your store that have tax calculated:

  • A 0.35% calculation fee is charged on orders where tax is calculated in stores on the Shopify Starter, Shopify Lite, Basic Shopify, Shopify, and Advanced Shopify plans.
  • A 0.25% calculation fee is charged on orders where tax is calculated in stores on the Shopify Plus plan.

The fee applies to orders from states where you have tax collection activated, including orders where no tax is charged due to products or customers that are tax exempt. The fee does not apply in the following situations:

  • orders from states where you don't collect tax
  • orders that originate in a country other than the United States and are shipped to a country other than the United States
  • imported orders from outside Shopify
  • orders or portions of orders that are paid for with a gift card

Fees don't apply to sales in states where you don't collect tax. In addition, the following fee caps apply:

  • $0.99 USD order cap. No matter how large the order total, you aren't charged more than $0.99 USD per order.
  • $5,000 USD yearly cap. No matter how much you sell during a calendar year, you aren't charged more than $5,000 USD per year.

Learn more about Shopify Tax.

Shopify Email

Shopify Email is available on Basic, Shopify, Advanced Shopify, and Shopify Plus plans. All stores on these plans have 10,000 free emails to send at the beginning of every month. After you send 10,000 emails, charges apply.

Any additional email costs are added to your Shopify bill for the previous month as Marketing emails. For further details about the cost of each email activity, click View details in the Billing section of your Shopify admin.

Managing Taxes

If your business is located in a Canadian or American jurisdiction where Shopify has a business presence, then Shopify is required by law to charge applicable taxes on your subscription. Shopify charges taxes only where required to do so by the tax authorities of your jurisdiction. These taxes are related to your Shopify subscription and aren't influenced by the products or services you sell.

Shopify is a Canadian company operating in Canada with a sales tax collection requirement in the following US states and districts.

States and districts within the United States where Shopify is required to collect sales tax.
  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Connecticut
  • Colorado
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington, D.C.
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

If your store is located in Canada or in any of the listed states or districts, then your subscription might be charged applicable taxes, such as harmonized sales tax (HST), provincial sales tax (PST), goods and services tax (GST), state tax, county tax, or municipal tax. If your store is located outside of Canada or the states and districts where Shopify has a tax collection requirement, then taxes shouldn't be applied to your subscription charge.

The taxes display on a separate line in your bill.

Taxes on account charges

If you live in a region where Shopify is required to charge taxes on any of your account charges, these charges appear in your Shopify invoice.

GST charged in India

If your store is located in India, then as of December 15, 2021, you're charged GST on your Shopify fees. This charge is reflected on your monthly Shopify bills. To be exempted from GST, you need to provide your GST Identification Number (GSTIN).

Exemptions to GST charges apply only to invoices issued after you submit your GSTIN. GST charges incurred on invoices issued before you submit your GSTIN are valid and can't be reversed or refunded.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the GSTIN section, click Add GSTIN.

  4. Enter your GSTIN, and then click Add GSTIN.

GST charged in Singapore

If your store is located in Singapore, then as of December 2019, you're charged GST on your Shopify fees. This charge is reflected on your monthly Shopify bills. At this time, you can't provide your GST number to be tax exempt.

SST charged in Malaysia

If your store is located in Malaysia, then as of October 2021, you're charged the Sales and Service Tax (SST) on your Shopify fees. This charge is reflected on your monthly Shopify bills. At this time, you can't provide your SST number to be tax exempt.

VAT number for stores in Europe

If your store is located in Europe, then you need to either provide a Value-Added Tax (VAT) number or indicate that you don't have one.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the VAT number section, provide your VAT information:

    • If you have a VAT number, then click Add VAT number, enter it in the space provided, and then click Save.
    • If you don't have a VAT number, click I don't have a VAT number, and then click Confirm. The VAT number is displayed as N/A.
  4. Click Save.

Shopify verifies your VAT number through VAT Information Exchange System (VIES), and changes its status from pending to verified after the verification is complete.

VAT charged in Ireland

If your store is located in Ireland, then you're charged 23% VAT on your relevant Shopify fees. This charge is reflected in all your monthly bills after June 1, 2019.

VAT charged in Switzerland

If your store is located in Switzerland, then you're charged 7.7% VAT on your relevant Shopify fees. This charge is reflected in all of your monthly bills after August 1, 2021.

VAT charged for stores in Chile

If your store is located in Chile, then as of January 4, 2022, you're charged 19% VAT. If you have an RUT (Rol Único Tributario), then your Shopify bill might be exempt from VAT charges. You need to enter a valid RUT into your Shopify admin and certify that you're a VAT taxpayer.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the Tax registration section, click Add RUT.

  4. In the RUT box, enter your RUT.

  5. Select I certify that I am a VAT taxpayer in Chile.

  6. Click Add RUT.

VAT charged for stores in Saudi Arabia

If your store is located in Saudi Arabia, then as of November 19, 2022, you're charged 15% VAT. If you have a VAT number, then your Shopify bill might be exempt from VAT charges. You need to enter a valid 15-digit Tax ID number into your Shopify admin and certify that you're a VAT taxpayer.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the Tax registration section, click Enter Tax ID number.

  4. Enter your Tax ID number.

  5. Select I certify that I am a VAT taxpayer in Saudi Arabia and I can provide the VAT certificate on request.

  6. Click Add Tax ID number.

VAT charged for stores in the UAE

If your store is located in the United Arab Emirates (UAE), then as of 19 November 2022, you're charged 5% VAT. If you have a VAT number, then your Shopify bill might be exempt from VAT charges. To be exempted, you need to enter a valid 15-digit Tax ID number into your Shopify admin and certify that you're a VAT taxpayer.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the Tax registration section, click Enter Tax ID number.

  4. Enter your Tax ID number.

  5. Select I certify that I am a VAT taxpayer in UAE and I can provide the VAT certificate on request.

  6. Click Add Tax ID number.

VAT charged for stores in Thailand

If your store is located in Thailand, then as of 20 November 2022, you're charged 7% VAT. If you have a VAT number, then your Shopify bill might be exempt from VAT charges. You need to enter a valid 13-digit Tax ID number into your Shopify admin and certify that you're a VAT taxpayer.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the Tax registration section, click Enter Tax ID number.

  4. Enter your Tax ID number.

  5. Select I certify that I am a VAT taxpayer in Thailand and I can provide the VAT certificate on request.

  6. Click Add Tax ID number.

VAT number for stores in South Africa

If your store is located in South Africa, then you're charged 15% Value-Added Tax (VAT). You can choose to either provide a VAT number or indicate that you don't have one.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the Tax registration section, provide your VAT information:

    • If you have a VAT number, then click Add VAT number, enter it in the space provided, and then click Add VAT number.
    • If you don't have a VAT number, click I don't have a VAT number, and then click Confirm.

Australian GST exemption on Shopify subscriptions

If your store is based in Australia, then Australian goods and services tax (GST) applies to your Shopify subscription and any Shopify Shipping labels at a rate of 10%. However, Shopify does not collect GST on your payments if you register for Australian GST and add your Australian Business Number (ABN) to your Shopify store.

Your ABN is an 11 digit number used by the Australian government to identify your business. If you're registered for Australian GST, then add your ABN to qualify for a GST exemption. Adding your ABN to your Shopify store and registering for Australian GST are both necessary to qualify for GST exemption on your Shopify subscription. GST exemption applies only to invoices that are issued after the date that you add your IRD number to your Shopify account. GST exemption doesn't apply to invoices that are pending or that are unpaid when you add your IRD number to your Shopify account.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the Tax registration section, click Yes, I'm GST registered.

  4. Enter your ABN, and then click Add ABN.

New Zealand GST exemption on Shopify subscriptions

If your store is based in New Zealand, then as of July 1, 2020, Shopify charges a 15% goods and services tax (GST) to your Shopify bill. However, if you register for New Zealand GST and add your Inland Revenue Department (IRD) number to your Shopify store, then Shopify doesn't collect GST on your payments.

Your IRD is an 8 or 9 digit number used by the New Zealand government to identify your business. If you're registered for New Zealand GST, then add your IRD number to qualify for GST exemption. GST exemption applies only to invoices that are issued after the date that you add your IRD number to your Shopify account. GST exemption doesn't apply to invoices that are pending or that are unpaid when you add your IRD number to your Shopify account.

You can add your IRD number before July 1, 2020 to prepare your business for the change. Adding your IRD number to your Shopify store and registering for New Zealand GST are both necessary to qualify for GST exemption on your Shopify subscription.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the Tax registration section, click Yes, I'm GST registered.

  4. Enter your IRD number, and then click Add IRD.

Turkish VAT exemption on Shopify subscriptions

If your store is based in Türkiye, then as of August 1, 2021, Shopify is required to add VAT to your Shopify bill. However, your Shopify bills may be exempt from VAT if you provide a 10-digit Tax Identification Number (Vergi Numarasi).

Adding your Tax Identification Number to your Shopify store is necessary to qualify for VAT exemption on your Shopify subscription.

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. Click Billing profile.

  3. In the Tax registration section, click Yes, I'm VAT registered.

  4. Enter your Tax Identification Number, and then click Add Tax Identification Number.

Managing Billing credits

Credits to your account are grouped in the following categories:

  • Subscription credit is applied as a discount to your subscription charges.
  • App credit is applied as a discount to your app charges.
  • Shipping credit is applied as a discount to your shipping charges.
  • Transaction credit is applied as a discount to your transaction fees.

Credits are applied to your next bill in the associated category. Credits from one category can't be applied to another.

Check your available billing credits

Steps:

  1. From your Shopify admin, go to Settings > Billing.

  2. If you have available credit in any credit category, then in the Current billing cycle section, click View remaining credits.

  3. In the Credits in your account dialog, view credits that you have available in any credit category.

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