Charges

Your bill shows a variety of charges depending on where your store is located and what services your store uses. Shopify bill charges show up on your credit card statement as: Shopify * <bill number>.

Subscription fees

Subscription fees depend on your plan and on the subscription billing period.

The Billing page of your Shopify admin provides a list of your paid subscriptions that have recurring charges. The list includes your Shopify plan subscription and any other subscriptions such as your app subscriptions. App subscriptions that are currently on a free trial are also listed, but apps that are on a free subscription plan are not.

In addition, you can manage your paid subscriptions from this list. If you have multiple stores, then you can only manage subscriptions one store at a time.

View your paid subscription fees in your Shopify admin

  1. Navigate to your Billing page:

    • United States: From your Shopify admin, go to Finances > Billing.
    • All other countries: From your Shopify admin, go to Settings > Billing.

    The Subscriptions section lists the apps that were installed most recently.

  2. To view all your paid subscriptions, click View all subscriptions.

  3. To view information about your Shopify plan subscription, click ... next to the subscription, and then click Manage. You go to the Plan page in your Shopify admin.

  4. To manage an app, click ... next to the subscription, and then click Manage. Either of the following occurs:

    • If you select a Shopify app subscription, then you go to the relevant page in your Shopify admin.
    • If you select a third-party app subscription, then you go to the settings page for that app.

Shipping label fees

After you buy a shipping label through Shopify Shipping, the cost is billed through your Shopify account. Any shipping insurance that you purchase or shipping adjustments that a shipping carrier charges you are also billed through your Shopify account.

Shipping fees are charged separately from your Shopify subscription. If you cancel a shipping label, then its cost is refunded as a credit towards future label purchases. The cost isn't reimbursed directly to your Shopify account.

Each country has different tax rules for shipping fees. To check how your country charges taxes on shipping fees, refer to Taxes on shipping labels.

If you reach your daily billing threshold while buying shipping labels, then you can continue to buy shipping labels equal to 10% of your threshold amount while a bill is generated. You can check your account's threshold amount in the Bills section of the Billing page in your Shopify admin. Any purchases made at this time are included in your next bill. To learn more about how you're billed for shipping labels, contact Shopify support.

Third-party transaction fees

Third-party transaction fees are charges that apply to each transaction when you use a third-party payment provider to take customer payments. The transaction fees cover the cost for Shopify to integrate with external payment providers, and vary depending on the plan that you choose.

When you use Shopify Payments, you aren't charged third-party transaction fees for orders that are processed through Shopify Payments, Shop Pay, Shop Pay Installments, and Paypal Express, and you aren't charged transaction fees on manual payment methods such as cash, cash on delivery (COD), and bank transfers.

Shopify Plus merchants who use Shopify Payments pay no transaction fees except for merchants in Austria, Belgium, and Sweden.

The way that your account is billed for third-party transaction fees depends on your store's transaction volume, any recurring app charges, and the payment provider that you use.

Transaction fees don't apply for POS orders or for manual payment methods, which include cash on delivery (COD), bank deposits, checks, test orders, and draft orders marked as paid or pending. Third-party transaction fees aren't returned to you when you issue an order refund.

Transaction fees are in addition to processing fees charged by your third-party payment provider.

Calculate your third-party transaction fees

Shopify uses this formula to calculate third-party transaction fees for a 30-day period:

[(cost of products - discounts) + tax + shipping charges] x rate

The rate for third-party transaction charges varies depending on your pricing plan.

See a breakdown of your third-party transaction fees

Steps:

  1. Navigate to your Billing page:

    • United States: From your Shopify admin, go to Finances > Billing.
    • All other countries: From your Shopify admin, go to Settings > Billing.
  2. Click on the bill you want to view in the Bills section.

  3. If a bill includes transaction fees, then the Transaction fees section will have links to the associated orders. Click to see the information.

In the panel that opens, you can view the details of the transaction fee for every order covered by this bill.

Click an order to see the full details of a transaction.

Domains, themes, and one-time app fees

You will receive a bill with a one-time charge for actions like registering a domain, buying a theme, or buying an app. You can view your account history in the Bills section of the Billing page in your Shopify admin.

Theme purchases are nonrefundable.

Shopify Email

All merchants with a paid Shopify plan have 10,000 free emails to send at the beginning of every month. Email cost is calculated using the following rules:

  • Emails are counted based on each individual email address that an email activity is sent to. For example, sending 1 promotional email to 800 subscribers counts as 800 emails.
  • Unused emails don’t carry over to the following month.
  • You can send additional emails beyond the 10,000 free emails at a cost of $0.001 USD per additional email. For example, sending 1,000 additional emails would cost you $1 USD. You aren’t billed for the additional emails until the cost reaches $0.005 USD.
  • Shopify Email is available on all paid Shopify subscription plans, and you're charged only for the emails that you send.

For more information, refer to Shopify Email cost.

Any additional email costs are added to your Shopify bill for the previous month as Marketing emails. For further details about the cost of each email activity, click View details in the Billing section of your Shopify admin.

Taxes

If your business is located in a Canadian or American jurisdiction where Shopify has a business presence, then Shopify is required by law to charge applicable taxes on your subscription. Shopify charges taxes only where required to do so by the tax authorities of your jurisdiction. These taxes are related to your Shopify subscription and are not influenced by the products or services you sell.

Shopify is a Canadian company operating in Canada with a sales tax collection requirement in the following US states and districts.

States and districts with the United States where Shopify is required to collect sales tax.
  • Alabama
  • Arizona
  • Arkansas
  • California
  • City of Chicago, Illinois
  • Connecticut
  • Colorado
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Nebraska
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Washington, D.C.
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

If your store is located in Canada or in any of the listed states or districts, then your subscription might be charged applicable taxes (HST/PST/GST or State/County/Municipal). If your store is located outside of Canada or the states and districts where Shopify has a tax collection requirement, then taxes should not be applied to your subscription charge.

The taxes appear on a separate line in your bill.

Taxes on account charges

If you live in a region where Shopify is required to charge taxes on any of your account charges, these charges appear in your Shopify invoice.

GST charged in India

If your store is located in India, then as of December 15, 2021, you are charged the Goods and Services Tax (GST) on your Shopify fees. This charge is reflected on your monthly Shopify bills. To be exempted from GST, you need to provide your GST Identification Number (GSTIN).

Steps:

  1. From your Shopify admin, go to Setting > Billing.
  2. In the Tax registration section, click Add GSTIN.
  3. Enter your GSTIN, and then click Add GSTIN.

GST charged in Singapore

If your store is located in Singapore, then as of December 2019, you are charged the Goods and Services Tax (GST) on your Shopify fees. This charge is reflected on your monthly Shopify bills. At this time, you can't provide your GST number to be tax exempt.

SST charged in Malaysia

If your store is located in Malaysia, then as of October 2021, you are charged the Sales and Service Tax (SST) on your Shopify fees. This charge is reflected on your monthly Shopify bills. At this time, you can't provide your SST number to be tax exempt.

VAT number for stores in Europe

If your store is located in Europe, then you need to either provide a Value-Added Tax (VAT) number or indicate that you don't have one.

Steps:

  1. Navigate to your Billing page:

    • United States: From your Shopify admin, go to Finances > Billing.
    • All other countries: From your Shopify admin, go to Settings > Billing.
  2. In the VAT number section, provide your VAT information:

    • If you have a VAT number, then click Add VAT number, enter it in the space provided, and click Save.
    • If you don't have a VAT number, then click I don't have a VAT number, and click Confirm. The VAT number is displayed as N/A.
  3. Click Save.

Shopify verifies your VAT number through VAT Information Exchange System (VIES), and changes its status from pending to verified once the verification is complete.

VAT charged in Ireland

If your store is located in Ireland, then you're charged 23% VAT on your relevant Shopify fees. This charge is reflected in all your monthly bills after June 1, 2019.

VAT charged in Switzerland

If your store is located in Switzerland, then you're charged 7.7% VAT on your relevant Shopify fees. This charge is reflected in all of your monthly bills after August 1, 2021.

VAT charged for stores in Chile

If your store is located in Chile, then as of January 4, 2022, you're charged 19% VAT. If you have an RUT (Rol Único Tributario), then your Shopify bill might be exempt from VAT charges. You need to enter a valid RUT into your Shopify admin and certify that you're a VAT taxpayer.

Steps:

  1. From your Shopify admin, go to Setting > Billing.
  2. In the Tax registration section, click Add RUT.
  3. In the RUT box, enter your RUT.
  4. Check I certify that I am a VAT taxpayer in Chile.
  5. Click Add RUT.

VAT charged for stores in Saudi Arabia

If your store is located in Saudi Arabia, then as of 19 November 2022, you're charged 15% VAT. If you have an VAT number, then your Shopify bill might be exempt from VAT charges. You need to enter a valid 15-digit Tax ID number into your Shopify admin and certify that you're a VAT taxpayer.

Steps:

  1. From your Shopify admin, go to Setting > Billing.
  2. In the Tax registration section, click Enter Tax ID number.
  3. Enter your Tax ID number.
  4. Select I certify that I am a VAT taxpayer in Saudi Arabia and I can provide the VAT certificate on request.
  5. Click Add Tax ID number.

VAT charged for stores in the UAE

If your store is located in the UAE, then as of 19 November 2022, you're charged 5% VAT. If you have an VAT number, then your Shopify bill might be exempt from VAT charges. You need to enter a valid 15-digit Tax ID number into your Shopify admin and certify that you're a VAT taxpayer.

Steps:

  1. From your Shopify admin, go to Setting > Billing.
  2. In the Tax registration section, click Enter Tax ID number.
  3. Enter your Tax ID number.
  4. Select I certify that I am a VAT taxpayer in UAE and I can provide the VAT certificate on request.
  5. Click Add Tax ID number.

VAT charged for stores in Thailand

If your store is located in Thailand, then as of 20 November 2022, you're charged 7% VAT. If you have an VAT number, then your Shopify bill might be exempt from VAT charges. You need to enter a valid 13-digit Tax ID number into your Shopify admin and certify that you're a VAT taxpayer.

Steps:

  1. From your Shopify admin, go to Setting > Billing.
  2. In the Tax registration section, click Enter Tax ID number.
  3. Enter your Tax ID number.
  4. Select I certify that I am a VAT taxpayer in Thailand and I can provide the VAT certificate on request.
  5. Click Add Tax ID number.

VAT number for stores in South Africa

If your store is located in South Africa, then you're charged 15% Value-Added Tax (VAT). You can choose to either provide a VAT number or indicate that you don't have one.

Steps:

  1. Navigate to your Billing page:

    • United States: From your Shopify admin, go to Finances > Billing.
    • All other countries: From your Shopify admin, go to Settings > Billing.
  2. In the Tax registration section, provide your VAT information:

    • If you have a VAT number, then click Add VAT number, enter it in the space provided, and click Add VAT number.
    • If you don't have a VAT number, then click I don't have a VAT number, and click Confirm.

Australian GST exemption on Shopify subscriptions

If your store is based in Australia, then Australian goods and services tax (GST) applies to your Shopify subscription and any Shopify Shipping labels at a rate of 10%. However, Shopify does not collect GST on your payments if you register for Australian GST and add your Australian Business Number (ABN) to your Shopify store.

Your ABN is an 11 digit number used by the Australian government to identify your business. If you're registered for Australian GST, then add your ABN to qualify for a GST exemption. Adding your ABN to your Shopify store and registering for Australian GST are both necessary to qualify for GST exemption on your Shopify subscription.

Steps:

  1. Navigate to your Billing page:

    • United States: From your Shopify admin, go to Finances > Billing.
    • All other countries: From your Shopify admin, go to Settings > Billing.
  2. In the Tax registration section, click Yes, I'm GST registered.

  3. Enter your ABN, and then click Add ABN.

New Zealand GST exemption on Shopify subscriptions

If your store is based in New Zealand, then as of July 1, 2020, Shopify charges a 15% goods and services tax (GST) to your Shopify bill. However, if you register for New Zealand GST and add your Inland Revenue Department (IRD) number to your Shopify store, then Shopify doesn't collect GST on your payments.

Your IRD is an 8 or 9 digit number used by the New Zealand government to identify your business. If you're registered for New Zealand GST, then add your IRD number to qualify for GST exemption.

You can add your IRD number before July 1, 2020 to prepare your business for the change. Adding your IRD number to your Shopify store and registering for New Zealand GST are both necessary to qualify for GST exemption on your Shopify subscription.

Steps:

  1. Navigate to your Billing page:

    • United States: From your Shopify admin, go to Finances > Billing.
    • All other countries: From your Shopify admin, go to Settings > Billing.
  2. In the Tax registration section, click Yes, I'm GST registered.

  3. Enter your IRD number, and then click Add IRD.

Turkish VAT exemption on Shopify subscriptions

If your store is based in Turkey, then as of August 1, 2021, Shopify is required to add VAT to your Shopify bill. However, your Shopify bills may be exempt from VAT if you provide a 10-digit Tax Identification Number (Vergi Numarasi).

Adding your Tax Identification Number to your Shopify store is necessary to qualify for VAT exemption on your Shopify subscription.

Steps:

  1. Navigate to your Billing page:

    • United States: From your Shopify admin, go to Finances > Billing.
    • All other countries: From your Shopify admin, go to Settings > Billing.
  2. In the Tax registration section, click Yes, I'm VAT registered.

  3. Enter your Tax Identification Number, and then click Add Tax Identification Number.

Billing credits

Credits to your account are grouped in the following categories:

  • Subscription credit is applied as a discount to your subscription charges.
  • App credit is applied as a discount to your app charges.
  • Shipping credit is applied as a discount to your shipping charges.
  • Transaction credit is applied as a discount to your transaction fees.

Credits are applied to your next bill in the associated category. Credits from one category can't be applied to another.

Check your available billing credits

Steps:

  1. Navigate to your Billing page:

    • United States: From your Shopify admin, go to Finances > Billing.
    • All other countries: From your Shopify admin, go to Settings > Billing.
  2. Review your available credits in the Credits section.

If you have credit available in any credit category, then it is shown in the Credit category table.

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