Pausing or closing your store

If you're the store owner and your store is eligible, then you can use your Shopify admin to pause your store temporarily or close your store completely.

You can pause your store in the following ways:

You can close your store in the following ways:

If you're on a free trial and you haven't chosen a pricing plan yet, then you don't need to take any action to cancel your account. You can't pause your store during the free trial.

For more help with pausing or closing your store, contact Shopify Support.

Decide which pause plan is right for you

Not available to: Shopify Plus

There are two ways to pause your store. Choose the right plan for you based on your requirements.

Pause and Build plan

The Pause and Build plan lets you pause your storefront and continue to work on your store for a reduced subscription fee. You can access your Shopify admin to optimize your store and edit your products, but your checkout is disabled. This means that your customers can visit your store and browse your products, but they can't purchase your products.

The Pause and Build plan might be the right choice for you if, for example, your store is seasonal, or if it is only open for a specific period of time.

You can only select the Pause and Build plan if your store has been on a paid plan for at least 60 days after the end of your free trial.

Pause plan

The Pause plan lets you pause your store for three months and pay no subscription fee. While you're paused, you can step away from your store completely and focus on other priorities.

Unlike the Pause and Build plan, you can't access your Shopify admin, work on your store, or sell to customers while you're on the Pause plan.

Visitors to your store are informed that your store is closed temporarily. You can collect visitor email addresses so that you can let your visitors know when you reopen your store, and for any other future communication.

You can reopen your store at any time within those three months by logging in and choosing a new plan. However, if you decide not to reopen your store within three months, then you're upgraded to the Pause and Build plan, which has the reduced subscription fee. After you're upgraded, your storefront is still closed to your customers, but you can access your Shopify admin and work on your store to get it ready so that you can start selling again.

You can only select the Pause plan if your store has been on a paid plan for at least 60 days after the end of your free trial.

Pause your store and continue to work on it

When you use the Pause and Build plan, your store continues to run at a reduced cost of $9 USD per month. You can access your Shopify admin and edit your products when you need to, but your checkout is disabled. This means that customers can review your products, but they can't purchase them.

While you're on the Pause and Build plan, you can do the following:

  • Access your Shopify admin.
  • Access basic reports about your site's performance.
  • View your online storefront.
  • Accept manual payments using draft orders.

However, you can't use your online store checkout, POS, discounts, abandoned checkout recovery, gift cards, and third-party integrations, such as publishing your products to Facebook and Google.

Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, click Settings > Plan.

  3. Click Pause or cancel subscription > Pause and build plan.

  4. Carefully review the plan details, and then click Switch to Pause and build.

Your store will be paused and running at for a reduced subscription fee. If you want to start selling products again, then you can reopen your store at any time by choosing a new plan.

Work on your store while you're on the Pause and Build plan

While you're on the Pause and Build plan, customers can still review your products, but they can't buy them. To improve your customer experience, you can customize your theme to hide your product prices and hide the Add to cart buttons so that customers don't try to buy anything while your store is paused.

If you don't want to display your products while your store is paused, then you can use a password to protect your online store. This way, customers won't be shown your products while your store is paused. You can customize your password page and write a message that your customers will be shown while your store is paused.

All your apps remain active after you pause your store. If you want to pause your apps, then you need to cancel them individually.

Reopen your store after you pause and build

When you're ready to reopen your store, log in, and then select a new plan that is best suited for you.

Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, go to Settings > Plan.

  3. Click Pick a plan, and then click Choose plan for the plan that you want.

  4. Carefully review the plan details, and then click Start plan.

After you select a plan, you can start selling again.

If you set up a password for your store while it was paused, then you can remove your online store password.

Pause your store completely and step away from it

If you're an active merchant, you can use the Pause plan to pause your store completely and step away from it. Your store is paused for up to to three months without being charged for your subscription. You can reopen your store any time during the three months. If, after three months, you don't reopen your store, then you're upgraded to the Pause and Build plan, which is $9 USD per month.

App charges are paused when you pause your store. If you have any pending app charges, then you're billed for those charges when you pause your store. While you're on the Pause plan, you can't access your Shopify admin, work on your store, or sell to customers.

Before you start, consider creating a password page to tell your visitors that you'll be back soon. You won't be able to access or edit your password page while your store is paused.

Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan.

  3. Click Pause or cancel subscription, and then click the Pause for 90 days plan.

  4. Carefully review the plan details, and then click Pause store.

You receive an email to confirm your store's paused. If you don't re-open your store, then after three months your store upgrades automatically to the Pause and Build plan for $9 USD per month.

Your store is paused.

Reopen your store after you pause and step away

When you're ready to reopen your store, log in, and then select a new plan that is best suited for you.

Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, go to Settings > Plan.

  3. Click Pick a plan, and then click Choose plan for the plan that you want.

  4. Carefully review the plan details, and then click Start plan.

After you select a plan, you can start selling again.

If you set up a password for your store while it was paused, then you can remove your online store password.

Close your Shopify store

If you don't want to run your online store anymore, then you can close it at any time. After you close your store, you won't have access to your Shopify admin. If you want to log back in, then you will have to enter your credit card details and reactivate your store.

If you close your online store, then you can't create a new online store that uses the same store name or the same myshopify domain.

Before you close your store, consider the following:

  • Make sure that you pay any outstanding charges that you might have. If you have no outstanding charges against your account, then you won't receive a bill after closing your store. For more information about billing, refer to understanding your Shopify bill.

  • Save your store information by exporting CSV files. You can choose to save your bills by exporting your billing history.

  • If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store.

  • If you sell gift cards, then you might need to resolve outstanding cards. You can export your store's gift card CSV file that contains the information that you need to resolve any outstanding cards.

  • If you have a custom domain that you bought through Shopify, then you can transfer it to another provider.

  • If you have a custom domain that you bought through a third-party, then you can remove it from your store using your Shopify admin. If you don't remove your domain from your Shopify store before closing it, then you might not be able to use it for another website.

  • Make sure to turn off auto renewal for your custom domain on your registrar's website to avoid unexpected charges.

  • If you plan to close your store and transfer your domain to a new platform, then be aware that Shopify's HTTP Strict Transfer Security (HSTS) policy remains in effect on your domain for 90 days after you close your store. This policy helps to ensure the safety of information about your business and your customers.

If you transfer your domain to another platform that uses HTTPS, then you don't need to take any additional steps.

If you transfer your domain to a platform that doesn't use HTTPS, then for the next 90 days, an error message is displayed in the browser when anyone attempts to visit your domain. The error message might state that the site is not trusted or that the certificate is not valid. Wait until the 90 day period is over, or consider transferring your domain to a platform that supports HTTPS.

Steps:

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Cancel subscription or Pause or cancel subscription.

  3. Review the options to pause your subscription, or sell your store.

  4. If you still want to cancel, then click Cancel subscription and close store.

  5. Select a reason for the cancellation, and then click Continue.

  6. Enter your password, and then click Close store.

You receive an email to confirm that your store's closed. You can still re-open your store or view your past bills, and your store's information is guaranteed for 90 days. You can also re-open your store and pause your plan.

Sell your Shopify store on Exchange Marketplace

If you no longer want to run your Shopify store but are interested in selling your business, then Shopify's Exchange Marketplace can help. Listing your business on Exchange is a convenient way to sell it online, and Exchange has partnered with Escrow.com to ensure that the payment, listing, and transfer processes are straightforward and secure. To learn more about Exchange, refer to Selling a business on Exchange Marketplace.

Unfreeze your Shopify store

If you missed a payment or if a payment fails three times, then your store will be frozen until you settle your bill with Shopify. Your store does not freeze until your bill's due date. If your store is frozen, then you can't access your admin and customers can't view your store.

Shopify bills in the UTC time zone. If payment fails on the third and final attempt, then the store is automatically frozen at 12:00 am UTC on the date that the bill is due. If your local time zone is behind UTC time, such as in North America, then your store seems to freeze a day earlier. Pay your bill to unfreeze your store.

Steps:

  1. Log in to your store as the store owner.

  2. Successfully pay the outstanding balance on your account.

If you have multiple outstanding bills, then you're prompted to pay each invoice completely to unfreeze your store. To download your bills, you can export your billing history.

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