Managing users

Note

If your store or organization has't been migrated to the role-based access control model, then learn how to create and manage your staff with legacy Users and permissions settings.

You can manage existing user details, as well as revoke permissions for users. Only eligible users can manage users in your Shopify admin or Shopify POS. However, users can update their own account details such as adding a profile picture.

Update account details

You can always make changes to your own login to update your account details. You can only edit the details for your own account.

Steps:

1. From your Shopify admin, click your store name in the topbar.

2. Click Manage account.

3. Update your account details.

4. Click Save.

Update user emails

If you use a Shopify account and you change your email address, then your email address is updated for all the stores that are linked to your Shopify account:

• If you need to update the email address for existing users, add a new user, and then enter the new email address.
• If you need to update the email address for the store owner, then add a new user, and then transfer ownership to them.

Revoke device permissions

If an existing user uses a device or an application to access your Shopify store, but lose the device, then you can log the user out and require them to log in again. This can help prevent unknown users from accessing your store.

Steps:

1. From your Shopify admin, go to Settings > Users and permissions.

2. Click the user's name.

3. Click Revoke Access next to the device or application.

4. Click Revoke to confirm.

Your users can't access your store using that device without logging in again.

Deactivate or reactivate a user

You can deactivate a user so that the user can't log in to your store any more. For security purposes, deactivate any unused user logins. If you deactivate a user who is a Shopify Credit secondary cardholder with active cards, then their cards are automatically locked and can't be used.

Steps:

1. From your Shopify admin, go to Settings > Users and permissions.

2. Click the user's name.

3. Click Suspend access.

4. Click Suspend.

You can reactivate the user at anytime by clicking Reactivate. If you reactivate a user who is a Shopify Credit secondary cardholder with active cards, then their cards are automatically unlocked.

Remove a user from your store

If one or more users share the account that you want to delete, then create a separate user for your active user first.

If you remove a user who is a Shopify Credit secondary cardholder with active cards, then their cards are automatically canceled and can't be used.

Steps:

1. From your Shopify admin, go to Settings > Users and permissions.

2. Click the user's name.

3. To permanently remove the user from your store, click Remove *user name*.

4. Enter the password for the account that you're signed into, and then click Remove.

The user is removed permanently from your store, and is no longer available from your Shopify admin. You can't undo this action.

Considerations for transferring store ownership

Review the following considerations before you transfer store ownership:

• Your store can have only one store owner at a time. Only the store owner has complete access to every part of the Shopify admin and can manage the account details. If you choose another user to be the store owner, then you lose this unrestricted access, and you might not be able to manage permissions in future.
• When selling or gifting a store to a new owner, remember to update the billing and Shopify Payments information if those are set up. The new owner will need to complete the following steps as soon as possible after the transfer:
  • Update their billing details. This is important to avoid a charge to the original owners' payment method.
  • Contact Shopify Support and request to update the existing Shopify Payments details to their own details. This is important for tax reasons.
  • If you haven't met your billing threshold when you transfer ownership of a store to a new owner, then the new owner is responsible for paying. You might want to factor this into your transition plan.

Transfer store ownership

Note

If your store is part of an organization, then you can transfer the ownership of the store, or transfer the store to the owner of a different organization. Learn more about ownership transfer for organizations.

The store owner can choose another user to be the store owner and transfer the store ownership to them.

After you initiate the transfer, you can check the status of the transfer in Settings > General of your Shopify admin. To cancel the transfer, click Cancel transfer in the Store transfer section. You can cancel the transfer only when the transfer is in progress.

Steps:

Note

If your store hasn't been migrated to the role-based access control model, then click Settings > Users and permissions to access the ownership transfer process.

1. From your Shopify admin, go to Settings > Users and permissions.

2. Click your user name. You must be the store owner.

3. In the Roles section, click the … button next to the Store owner role, and then click View store.

4. In the Store owner section, click Change ownership.

5. In the dialog, enter the email of the new store owner. If the new store owner isn't an existing user, then you need to enter their name, too.

6. Click Change store ownership.

7. Follow the suggested verification method to verify your account.

8. Click Change store ownership.

Accept ownership of a transferred store

When a store is transferred to you, you receive an email notification with a link to complete the store transfer.

Steps:

1. From the store transfer email notification, click Get started.
2. Log in to your Shopify account.
3. Click Accept store to complete the transfer.

Give Shopify POS permissions

1. From your Shopify admin, go to Settings > Users and permissions.

2. Click the user's name.

3. In the Point of Sale access section, click Access Point of Sale.

4. From the POS Role list, select the role that you want to assign to the user.

5. Optional: To create a different personal identification number (PIN) from the default PIN, in the PIN section, click Generate random PIN or enter a PIN. Staff use this PIN to access Shopify POS. Make sure that your staff knows what their PINs are.

6. Click Save.

You can also create and assign roles to your Shopify POS staff. Learn more about managing Point of Sale staff.

Filtering and searching for users

The Users section of your Shopify admin settings lists all the people who are associated with your store or organization. You can filter the Users list in several ways, including by type, role, or status. You can also search for users by name, and sort users by last name, first name, email or status.

The following table describes the statuses that users in your store or organization can have.

Description of user statuses.

Category	Description
Active	Users who can log in to a store or organization, according to their assigned user roles.
Suspended	Users who can't access any of your stores or organization.
Pending	Users who have been invited to join your store or organization, but haven't accepted yet. These users can't access any part of your store or organization until they accept their invitation.