Maximum number of users for each pricing plan

The maximum number of users that you can add to your store or organization depends on your pricing plan. Some user types don't count towards your total number of users.

Considerations for user limitations

Review the following considerations for adding users to your store or organization:

• Users are available only on the Grow plan and higher.
  • If your store is on either the Basic or Starter plan and require the ability to add users, then you'll need to upgrade to a higher plan such as Grow, Advanced, or Shopify Plus.
• When you downgrade your pricing plan to a plan with a lower user limit, users over the limit for your new plan will be suspended in the following order:
  1. Pending users, starting with the most recently invited user.
  2. Active users based on their last login date, starting with those who have been inactive for the longest period.

Maximum number of Shopfy admin users on each plan

The maximum number of users that you can have in your Shopify admin depends on your store's pricing plan.

Maximum user accounts for each Shopify pricing plan

Pricing plan	Maximum number of user accounts
Pause and Build	1 user
Starter	0 users
Basic	0 users
Grow	5 users
Advanced	15 users
Shopify Plus	Unlimited users

Exempted user types

Certain user types don't count towards your total user limit, but might still have restrictions on the number of each type of user that you can add.

Types of users exempted from the total number of users

User type	Description	Maximum number of user type
Store owner	Each store has only one store owner.	1 user
Organization owner	Each organization has only one organization owner.	1 user
Collaborators	You can grant access to Shopify Partners or other freelancers with collaborator accounts.	Unlimited users
POS only staff	If you have the Point of Sale channel, then you can add POS only staff. POS only staff don't have access to your Shopify admin.	Unlimited users