Manage your payouts

From the Payouts page in your Partner Dashboard, you can track the various sources of earnings that you receive as a Shopify Partner. Your payments from Shopify are transferred to you in regular payouts, which appear as records in the Payouts table.

Payouts are divided by activity type. Sales payouts contain payout details for app sales, theme sales, and service sales. Referrals payouts contain payout details for development store referrals and Shopify Plus referrals.

To learn more about what's included in a payout, click its date range.

Review a payout

When you view a payout, you can find detailed information about the sources of revenue that each payout includes.

Line items in your payout represent the amounts payable to you after Shopify fees and other applicable fees. Processed payouts include separate line items for taxes and fees. To learn more about applicable taxes and fees, refer to Shopify Partner earnings.

Steps:

1. From your Partner Dashboard, go to Payouts.

2. Click a date range from the table.

3. To view payouts for a single activity type, click the tab for the activity type. For example, if you want to view only the payout information for app sales, then click the Apps tab.

Retry a failed payout

If a payout fails, then you should verify that your payment details are correct and the payout amount doesn't exceed transaction limits. Learn more about payouts that fail or are on hold.

After you've verified your payment details and transaction limits, then you can retry processing a failed payout.

Steps:

1. From your Partner Dashboard, go to Payouts.

2. Navigate to the failed payout.

3. Click Retry. The Failed label changes to Pending.

4. If a payout continues to fail, then you should check with PayPal or your financial institution before contacting Shopify Support.

Export your payouts

You can export a record of your payouts in a CSV file.

Note

The columns and values in exported payout records are subject to change. For example, changes to our billing model might impact the names of existing charge types. If a new feature impacts exported payout records, this information will be communicated in the Developer changelog.

Steps:

1. From your Partner Dashboard, go to Payouts.

2. If you want to export a record of all the payouts that you've received, then click Export CSV.

3. If you want to export a record of the line items that are included in a specific payout, then click the date range for the payout that you want, and click Export CSV.

Fee and commission invoices

For detailed information about downloading and managing your Shopify fees and referral commission invoices, refer to Manage invoices.

Payment disputes

If you believe that the amount of revenue that you've received is incorrect, then contact Shopify Support with details. When you log in, select your Partner organization name for questions related to your Partner Account.