Learn what to do when a customer disputes a charge from your store.
Suggested resources
Overview of the chargeback and inquiry process
Learn what happens when a chargeback or inquiry is placed on an order.
Preventing chargebacks and inquiries
Learn how to prevent chargebacks and inquiries.
Overview of Managed Markets
Learn about Managed Markets key features, pricing, payouts, local payment methods, and third-party logistics partners.
Reasons for a chargeback or inquiry
Learn why a chargeback or inquiry might be placed on an order.
Fraud and dispute monitoring programs
Learn about fraud and dispute monitoring programs instituted by payment providers.
Addressing chargebacks with Shopify Protect
Protect yourself against fraudulent and unrecognized chargeback reasons in transactions that use Shop Pay.
Disputing a charge on your Shopify Credit account
Learn how to dispute a charge on your Shopify Credit account.
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