Suggested resources

Chargebacks and inquiries

Learn what to do when a customer disputes a charge from your store.

Overview of the chargeback and inquiry process

Learn what happens when a chargeback or inquiry is placed on an order.

Preventing chargebacks and inquiries

Learn how to prevent chargebacks and inquiries.

Overview of Managed Markets

Learn about Managed Markets key features, pricing, payouts, local payment methods, and third-party logistics partners.

Reasons for a chargeback or inquiry

Learn why a chargeback or inquiry might be placed on an order.

Fraud and dispute monitoring programs

Learn about fraud and dispute monitoring programs instituted by payment providers.

Addressing chargebacks with Shopify Protect

Protect yourself against fraudulent and unrecognized chargeback reasons in transactions that use Shop Pay.

Disputing a charge on your Shopify Credit account

Learn how to dispute a charge on your Shopify Credit account.

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