Managing reviews

Product Reviews app icon Go to the app store to install Product Reviews for Shopify

Managing your reviews is simple and works exactly like the rest of the Shopify admin. You might notice an announcement when you log in to Shopify if you have received a 4 or 5 star review.

Product reviews homecard

Auto-publish

Reviews are automatically checked for spam and then published to your storefront by default. This setting is called Auto-publish and is on by default.

If you'd prefer more control over which reviews appear on your website, you can choose to manually publish reviews instead. Reviews that are submitted will be shown as Unpublished and will not appear on your website until you choose to publish them.

To turn off auto-publish:

  1. Go to the Product Reviews settings page.

  2. Scroll down to the Auto-publish section:

    Auto publish

  3. Click the Disable radio button.

  4. Click Save.

Publish a review

To publish a review:

  1. Go to the Product Reviews Unpublished tab.

  2. Find the review you wish to publish.

  3. Click the Publish button located on the right:

    Publish button

Tip

To publish many reviews, try using Bulk actions.

Unpublish a review

Occasionally, you'll want to remove a review from your storefront but not permanently delete it.

To unpublish a review:

  1. Go to the Product Reviews Published tab.

  2. Find the review you wish to unpublish.

  3. Click the Unpublish button located on the right:

    Unpublish button

Tip

To unpublish many reviews, try using Bulk actions.

Delete a review

To delete a review:

  1. Go to the Product Reviews All Reviews tab.

  2. Find the review you wish to delete.

  3. Click the Delete button located on the right:

    Delete button

Tip

To delete many reviews, try using Bulk actions.

Flag a review as inappropriate

Sometimes, you may see product reviews appear on your store that are offensive or look like spam. You can click to Report as inappropriate from the storefront view:

Report button

These reviews will now appear in the Product Reviews Flagged tab of your admin where you can either unpublish them or remove the flag.

Dismiss a flag on a review

Reviews marked as Flagged have been reported by someone on your website as being inappropriate. These reviews should be checked for inappropriate content and either deleted or unflagged.

To dismiss a flag:

  1. Go to the Product Reviews Flagged tab.

  2. Find the review that has the flag you wish to dismiss.

  3. Click the title of the review.

  4. On the review page, click the Dismiss flag button located on the top right:

    Dismiss button

Tip

To dismiss many flags, try using Bulk actions.

Bulk actions

You can publish, unpublish, unflag, or delete reviews in bulk using the Bulk actions menu.

To perform a bulk action on reviews:

  1. Go to the Product Reviews All Reviews tab.

  2. Click on the checkbox next to Rating, or select some reviews using the checkboxes on the left of their rows.

  3. Click on the Bulk actions menu that appears:

    Bulk actions

  4. Select the action you wish to perform.

Filter reviews

You can filter the reviews table using the Filter bar. The filter bar searches the following content:

  • Review body
  • Review author's name
  • Review author's email address

To filter reviews:

  1. Click on the filter bar:

    Filter bar

  2. Type a term that you would like to filter by.

  3. Press your Enter key (return key on Mac).

  4. Wait for the table to be filtered. It may take a second.

Sort reviews

You can sort reviews based on any column of the review table.

To sort reviews:

  1. Click on any table column title:
    Sort

Reply to reviews

Product Reviews allows you to publicly reply to a review. Your reply will appear alongside the review on your website. This is very useful for responding to critical or negative reviews in a transparent way.

To reply to a review:

  1. Go to the Product Reviews All Reviews tab.

  2. Find the review that you wish to reply to.

  3. Click the title of the review.

  4. On the review page, enter your reply in the Reply to review field:

    Reply to review

  5. Click Post reply.

Tip

To dismiss many flags, try using Bulk actions.

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