Using the Shopify app for iPhone and Android
After installing the Shopify app, you can log in to your account and start running your store from your mobile device. If you want to know how to do a task in the Shopify app, then search for the task in the Shopify Help Center and select iPhone or Android.
For the best experience, make sure that your staff have the permissions that they need, and that your software is up to date.
Throughout the Shopify Help Center, if a task can be done from your mobile device using the Shopify app, then you will be able to select instructions for iPhone or Android using buttons on the page.
Pages where each section applies to iPhone and Android have large buttons at the top that change the content for the whole page:
Pages where only a few sections apply to iPhone and Android have smaller buttons throughout that change the content only for that section:
If there are instructions for doing a task from your Shopify admin only, then you can't do that task from the Shopify app at this time.
Staff permissions on the Shopify app
Your staff members can log in to the Shopify app using their own Shopify credentials. If a staff member has limited permissions, then they can view only the areas of the Shopify app that they have the permissions for. For example, if they don't have permission to view the Home page of the Shopify admin, then the Home button won't appear in the Shopify app.
To see the Orders screen, staff need more than just permission to view the Orders page of the Shopify admin. The permissions that staff need to view the Orders screen are:
Staff members who don't have the above permissions in the Shopify admin won't be able to view the Orders screen when they log in to the Shopify app.
Make sure that your mobile software is up to date
It's important to make sure that your iPhone is running the latest versions of iOS and the Shopify app. Software updates enhance your experience and help you avoid problems caused by out-of-date software.
To check for available software updates:
- From your iPhone's home screen, tap App Store.
- Tap Updates.
- If there is an iOS or Shopify app update that needs to be installed, then tap Update next to each one, or tap Update all to install all software updates at the same time.
Enable automatic updates on your mobile device
To make it easier to keep your software up to date, you can enable automatic updates from your iPhone's main settings. After you enable the option, software updates will be downloaded and installed in the background without you having to do anything yourself.
You can also configure whether your iPhone uses cellular data to automatically update software. If this option is disabled, then your iPhone will update apps in the background only when your iPhone is connected to a wi-fi network.
To enable or disable automatic updates on your iPhone:
- From your iPhone's home screen, tap Settings.
- Tap iTunes & App Store.
- Under AUTOMATIC DOWNLOADS, enable or disable automatic updates by tapping the Updates toggle button:
- Tap the Use Cellular Data toggle button to enable or disable the option:
If you enable the automatic updates option, then then all your apps will update automatically. If you want to control which apps are updated, or when apps are updated, then you should disable the option and update apps manually.
It's important to make sure that your Android device is running the latest versions of the Android operating system and the Shopify app. Software updates enhance your experience and help you avoid problems caused by out-of-date software.
Android devices automatically install updates by default, but it's possible for you to switch the option off. If you find that you're not running the latest version of the Shopify app, then check whether automatic updates are enabled:
- From your Android device's home screen, tap Play Store.
From the Google Play Store, tap the
☰button to open the menu.
In older versions of the Google Play Store, tap the
⋮button to find the Settings button.
From the Play Store Settings screen, tap Auto-update apps.
You'll see three options:
Do not auto-update apps Automatic updates are not enabled. You will have to manually check for updates and install them. Auto-update apps at any time. Data charges may apply. Automatic updates are enabled. Your Android device will automatically install app updates using cellular data or a wi-fi network. Auto-update apps over Wi-Fi only. Automatic updates are enabled. Your Android device will automatically install app updates only when it is connected to a wi-fi network.
Tap the option that you want, or tap CANCEL to return to the Settings screen. If you enable the automatic updates option, then all your apps will update automatically. If you want to control which apps are updated, or when apps are updated, then you should disable the option and update apps manually.