View your existing customers in Shopify Mobile

In Shopify Mobile you can access the details for each of your store's customers. If you need to contact a customer about their order, then simply tap their email address to write to them, or tap their phone number to call them.

Access the Customers screen

The Shopify Mobile Customers screen displays all of the customers who have placed an order with your store or reached your store's online checkout and entered their information. From the Customers screen you can browse your store's customers and view their details.

To access the Customers screen:

  1. In Shopify Mobile, tap the button:
    Menu button iphone
  2. Tap Customers.

Contact a customer

To contact a customer:

  1. From the Shopify Mobile Customers screen, tap a customer. The customer's contact information is under CONTACT:
    Customer contact info
  2. If you want to email the customer, then tap their email address, and tap Email:
    Email button
  3. If you want to call the customer, then tap their phone number, and tap Call:
    Call button

See a customer's shipping address on a map

To see a customer's shipping address in Maps:

  1. From the Shopify Mobile Customers screen, tap a customer.
  2. Tap the shipping icon that's beside the customer's shipping address:
    Shipping icon
  3. Tap Open in Maps:
    Open in maps button
  4. To return to Shopify Mobile, tap Back to Shopify in the top-left corner of the screen:
    Maps app view

View a customer's orders

To view all of a customer's orders:

  1. From the Shopify Mobile Customers screen, tap a customer.
  2. The customer's orders display beneath ORDERS. Tap an order to see its order history screen:
    Customer orders iphone

View a customer's details page

To view a customer's details:

  1. From the Shopify Mobile Orders screen, tap an order.
  2. Tap the customer's name and address:
    Order history customer info

Contact a customer

To contact a customer:

  1. In Shopify Mobile, go to a customer's details screen:
    Customer details screen android
  2. If you want to email the customer, then tap their email address.
  3. If you want to call the customer, then tap their phone number.
  4. If you want to copy a piece of their contact information, then tap the button, and then tap Copy:
    Copy customer email android

Customer addresses

To find a cusomer's address and view it in Google Maps:

  1. In Shopify Mobile, go to a customer's details screen.
  2. The customer's shipping address appears at the top of the screen. If you want to open the address in Google Maps, then tap the Google Maps icon:
    Google maps icon android
  3. If you want to get directions to the shipping address, then tap the arrow icon to open Google Maps:
    Arrow icon android
  4. The billing address and shipping address both appear at the bottom of the screen. If you want to see one of the addresses in Google Maps or copy one of them, then tap its button, and choose the correct option:
    Copy address android

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