Setting up email forwarding for your Shopify domain

Shopify doesn't provide email hosting, but if you buy a domain through Shopify, then you can set up an unlimited number of forwarding email addresses (for example, info@johns-apparel.com) for free.

If you want to send an email from your custom domain forwarding address, then you will need to use a third-party email hosting service. If you are using Zoho Mail or G Suite, then you can connect the hosting service to your domain in Shopify. If you're using another email hosting service, then you can add an MX Record to connect it to your domain by editing your DNS settings.

Note

If you've purchased your domain from a third-party, the process for setting up your email forwarding is different.

Set up email forwarding

All new email addresses must be forwarded to an existing email address (for example, through Gmail or Outlook). You can set up multiple forwards to go to different email addresses.

To set up email forwarding:

  1. Click the name of the domain you want to set up email forwarding for:

  2. Click Add forwarding email address:

    Add forwarding email address
  3. In the Store email address text box, enter the email address you'd like to create for your custom domain. You don't need to type the @ symbol or anything that follows it.

  4. In the Forwarding email address text box, enter your full destination email address:

    Add forwarding address
  5. Click Save.

You can create as many forwarding email addresses as you like in this way.

Test your email forwarding

To test your email forwarding, send a test email from a different email address to each of the forwarding addresses that you've created.

Reply to customer emails

You can't reply to customers from your custom domain email address. If you want to reply to a customer email, then you must do so directly from the address you forwarded your emails to — this is the address that will appear in your customer's inbox.

Sending emails from your forwarding address

Email hosting is not provided when you buy a domain through Shopify. If you want to send an email from your custom domain forwarding address, then you will need to use a third-party email hosting service.

We suggest the following options:

  • Zoho Mail provides up to 10 free email accounts for your custom domain, with paid packages available.

  • G Suite connects to the Gmail platform with emails for your custom domain for a small fee per user per month.

Connect Zoho Mail or G Suite email hosting to your domain

After you verify your domain with Zoho Mail or G Suite, then you can connect the service to your domain in Shopify.

To use a G Suite or Zoho Mail for email hosting on your domain:

  1. Click the name of the domain.

  2. In the Emails section, click Use third-party hosting service.

  3. Select your provider, and then enter the information that was provided to you when you verified your domain:

    • If you are using G Suite, then enter the TXT code or meta tag.
    • If you are using Zoho Mail, then enter the Zoho code.
  4. Click Save.

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