Setting up email forwarding for your Shopify domain

Shopify doesn't provide email hosting, but if you buy a domain through Shopify, then you can set up an unlimited number of forwarding email addresses (for example, info@johns-apparel.com) for free.

Email forwarding is a service that lets you direct an email from your custom domain to an existing email account with Gmail, Outlook, Yahoo, or another provider. For example, if you own the domain name johns-apparel.com, then you can create the email info@johns-apparel.com for your customers. When customers email info@johns-apparel.com, their messages are forwarded to your existing personal account, for example, john@gmail.com.

Note

If you've purchased your domain from a third-party, the process for setting up your email forwarding is different.

Set up email forwarding

All new email addresses must be forwarded to an existing email address (for example, through Gmail or Outlook). You can set up multiple forwards to go to different email addresses.

To set up email forwarding:

  1. From your Shopify admin, click Online Store, and then click Domains (or press G W D).

  2. Click the root domain name you want to set up email forwarding for:

    Click domain name
  3. Click Add an email address:

    Domain details no forward
  4. In the New email address text box, enter the email address you'd like to create on your custom domain. You don't need to type the @ symbol or anything that follows it.

  5. In the Forwards to text box, enter your full destination email address.

    Add email modal
  6. Click Add email forward.

You can create as many forwarding email addresses as you like in this way.

Test your email forwarding

To test your email forwarding, send a test email from a different email address to each of the forwarding addresses that you've created.

Reply to customer emails

You can't reply to customers from your custom domain email address. If you want to reply to a customer email, then you must do so directly from the address you forwarded your emails to — this is the address that will appear in your customer's inbox.

Send emails from your forwarding address

Email hosting is not provided when you buy a domain through Shopify. If you want to send an email from your custom domain forwarding address, then you will need to use a third-party email hosting service.

We suggest the following options:

  • Zoho mail provides up to 10 free email accounts for your custom domain, with paid packages available.

  • Google Apps for Work connects to the Gmail platform with emails for your custom domain for a small fee per user per month.

Did you know?

Depending on which service you use, you might have to configure your MX Records in OpenSRS.

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