Setting up email forwarding for your third-party domain

Email forwarding is a service that lets you direct an email from your custom domain to an existing email account with Gmail, Outlook, Yahoo, or another provider. For example, if you own the domain name johns-apparel.com, then you can create the email info@johns-apparel.com for your customers. When customers email info@johns-apparel.com, their messages are forwarded to your existing personal account, for example, john@gmail.com.

Forwarding your mail from your third-party domain provider

Some third-party domain providers include email hosting on the domain. You can set up email forwarding from the domain after you've claimed your domain in Shopify.

Methods for forwarding mail from third-party domains to your own email address vary, and it's impossible to give specific instructions for every domain provider.

In each case, your goal is to get the mail from your third-party domain redirected to your own email host. You will likely have to do one of the following:

  • Log in to your third-party account admin and use their interface to add your email address or edit your MX records.
  • Contact your provider for help with email forwarding. Tell them you need all your mail forwarded to your other (preferred) email address.

When email hosting isn't included by your third-party provider

If email hosting isn't included when you buy your domain from a third-party provider, you can use a third-party email hosting service.

Some options include:

  • Zoho — Zoho mail provides up to 10 free email accounts for your custom domain, with paid packages available. They can connect to Zoho Business Apps.

  • G Suite — Google Apps for Work connects to the Gmail platform with emails for your custom domain for $5-$10 USD per user per month. You can learn more about their services.

Note

Choosing one of these options means you might have to configure MX records with your domain provider.

Want to discuss this page?

Visit the Shopify Community

Ready to start selling online with Shopify?

Try it free