Frequently asked questions

Find answers to some commons questions about setting up your domain in Shopify.

What is Shopify’s IP address?

Shopify's IP address is 23.227.38.32. If you are setting up a third-party domain, then you need to set your A record to Shopify's IP address.

How do I transfer my domain out?

If you purchased your domain through Shopify and are leaving Shopify, then you will have to transfer your domain out of Shopify through the OpenSRS admin before you can use that domain with another host.

What is the myshopify.com domain?

Your .myshopify.com domain is a URL that acts as a unique identifier for your store. Customers access your online store using this URL unless you have a custom domain name. Your .myshopify.com domain is a lot like your home address, and like your home address, it can't be changed unless you move. However, you can buy a custom domain name and choose a unique root domain for your online store.

How do I get my OpenSRS credentials?

If you need to update your domain contact information, or require advanced DNS configuration, then you can manage your domain from manage.opensrs.net. In these cases, you need to contact Shopify Support to have your domain credentials sent to you.

Why are there no instructions for my provider?

There are many domain providers out there and we can't document every single one. We've written instructions for our top 10 most common third-party providers. If your provider isn't listed there, then contact them directly for support. We've prepared some questions that you can ask when you contact your provider's support team.

Can I run more than two domain names for my store?

Yes, you can run up to 10 domains on your Shopify store. Each domain will have its own SSL certificate.

Why hasn’t my site redirected to my custom domain yet?

It can take up to 48 hours for your domain to start working. This is part of the normal domain propagation process. If it's been more than 72 hours, contact Shopify Support.

Does Shopify provide email addresses for my custom domain?

No, Shopify doesn't provide email hosting. However, if you buy a domain name from Shopify, then you can set up an unlimited number of forwarding email addresses (for example, info@johns-apparel.com) for free.

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