Managing TikTok Shop orders
When a customer buys something through TikTok Shop, the order is displayed on the Orders page in Shopify. Additional information about orders placed on TikTok Shop are available on the order's details page. This information includes the TikTok order ID, the amount of the payment, the estimated tax, and the customer details.
When an order is placed, TikTok syncs with Shopify to check product inventory. If you have available inventory, then an order is created in your Shopify admin. If inventory isn't available, then the order isn't created.
On this page
Fulfill an order
Orders placed through TikTok Shop are fulfilled on the Orders page of your Shopify admin. Learn more about fulfilling your orders.
Refund an order
If you need to refund an order to a customer, then you need to complete the refund in your TikTok Seller Center. For more information, refer to Operating your TikTok Shop on TikTok Shop Academy.
Return an order
If a customer returns an order, then you need to complete the return in your TikTok Seller Center. For more information, refer to Operating your TikTok Shop on TikTok Shop Academy.
Cancel an order
If you need to cancel an order, then you need to cancel the order in your TikTok Seller Center. For more information, refer to Operating your TikTok Shop on TikTok Shop Academy.