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Manual payment methods

Some customers don't want to pay for their orders using a credit card. These customers can still place their orders online if you set up a manual payment method. When your customers use a manual payment method, you can arrange to receive their payment outside your online checkout. After you receive the payment, you can then manually approve the order. Common types of manual payments include cash on delivery (COD), money orders, and bank transfers. If your store and your customers are based in Canada, you can accept email money transfers.

Orders that accept manual payments are marked as unpaid on the Orders page. After you receive payment for a customer's order, you can mark the order as paid on the order details page and fullfill the order as you would if they had made an online payment.

To get started with manual payments, you can use a suggested manual payment method, or create a custom manual payment method.

Use a suggested manual payment method

You can choose from a list of suggested manual payment methods on the Payments settings page in your Shopify admin:

  1. In the Manual payments section, select a suggested payment method from the Activate custom payment drop-down menu:

    Selecting a suggested payment method from the drop-down menu
  2. Enter instructions for how your customer will pay for their order when they use this payment method.

  3. Click Activate.

When your customers check out using a manual payment method, they will see the name of the payment method and the instructions to complete the payment on the order confirmation screen.

Create a custom manual payment method

  1. In the Manual payments section, select Create custom payment method from the Activate custom payment drop-down menu:

    Selecting a custom payment method from the drop-down menu
  2. Enter the name of your payment method.

  3. Enter instructions for how your customer will pay for their order when they use this payment method.

  4. Click Activate.

Customers checking out using a manual payment method will see the name of the payment method and the instructions to complete the payment on the order confirmation screen.

Deactivate a manual payment method

If don't want to support a certain type of manual payment anymore, then you can deactivate the manual payment method at any time.

To deactivate a manual payment method:

  1. In the Manual payments section, click Edit next to the manual payment method you want to deactivate:

    The edit button for a manual payment method
  2. Click Deactivate.

  3. Click Deactivate again to confirm.

After you've deactivated a payment method, you can reactivate it at any time from the Activate custom payment drop-down menu in the Manual payments section.

Mark a manual payment as paid

When a customer makes an order using a manual payment method, the order will be marked as Pending on the Orders page. After you receive payment for the order, you will need to manually mark the order as paid.

To manually mark an order as paid:

  1. From your Shopify admin, click Orders.

  2. Click the order you want to mark as paid.

  3. On the order details page, click Mark as paid:

    The Mark as paid button on the order details page
  4. In the Mark as Paid dialog, Click Mark payment as received.

The payment will be marked as accepted on the order details page. The order will also be marked as Paid on the Orders page.

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