Getting paid with Shopify Payments

Shopify Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider, and then entering your account credentials in Shopify. Because Shopify Payments is fully integrated with your store, you can view your payouts directly in the Shopify admin.

If you are using a third-party provider, then you won't see your payout information in the Shopify admin. Third-party payment providers have their own ways of displaying your payouts. Check with the service you are using to find out how they display this information. For an overview of how payments work with Shopify, see Understanding payments.

Pay periods

Your pay period refers to the amount of time between the day a customer places an order on your store, and the day the funds from that order are sent to your bank account.

The length of your pay period depends on the country your store is based in.

United States

There is a delay of 2 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Friday, Saturday, and Sunday are grouped and sent together as one payment.

Canada

There is a delay of 3 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Friday, Saturday, and Sunday are grouped and sent together as one payment.

Australia

There is a delay of 3 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Saturday, Sunday, and Monday are grouped and sent together as one payment.

New Zealand

There is a delay of 3 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Saturday, Sunday, and Monday are grouped and sent together as one payment.

United Kingdom and Ireland

There is a delay of 4 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Saturday, Sunday, and Monday are grouped and sent together as one payment.

Singapore

There is a delay of 4 business days between the date that an order is paid and the date that the money is sent to your bank account. Funds from orders placed on Saturday, Sunday, and Monday are grouped and sent together as one payment.

View your payouts

To view your payouts:

  1. In the Shopify Payments section, click the View payouts button.

    The View payouts button for Shopify Payments

You should now see the Payouts page. The payout schedule shows you your upcoming payouts. The All payouts section has a list of all your payouts. Payouts marked as Pending are for sales that you've made, but that haven't been sent to your bank account yet. Payouts marked as Paid have already been sent to your bank account.

From this page, you can also view the details of any specific payout.

View a specific payout

There are two ways to see the details of a specific payout:

  • In the payout schedule, click the amount of the payout.
  • In the All payouts section, click the date of the payout.

After you click either link, you'll see the page for the payout you chose. The Overview section shows the total amount of the payout, as well as a breakdown of the charges, refunds, adjustments, and reserves. The Transactions section shows the details of each transaction included in the payout.

Failed payouts

Sometimes a payout will fail. Usually this is because there is an issue with the bank account that you have on file. Until the issue with your bank account is resolved, there will be a hold placed on all your pending payouts.

After you resolve the issue or update your bank account details to a valid checking account, you will receive the funds from the failed payout in your next scheduled payout.

If you are unsure why the payout failed, you should reach out to your bank to investigate the issue.

Error messages and notifications

When a payout fails, you get an email. You also get a notification on the home page in the Shopify admin.

On the payout page, there is an error message that explains why the payout failed, and what you can do to resolve the issue. Depending on the issue that caused the payout to fail, you might see a link you can click to update your bank account details. Some error messages will suggest that you contact your bank to resolve the issue, then retry the payout.

After the issue is resolved, you can click the Retry payout button on the payout page. If you retry the payout before the issue is resolved, then the payout will fail again.

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