Gift cards FAQ

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?


Can I issue a gift card without a customer purchasing it?

Yes, you can, but only to a customer with an existing customer account. To issue the card, go to your Gift Cards page in your store’s admin and click Issue gift card. The gift card creation form will contain a Customer field. Visit our guide on issuing new gift cards for details.

How do my customers check their balance?

If a gift card is attached to a customer account, then they can check the balance through the link provided in their purchase email. Otherwise, you must check the balance manually in your Shopify admin and inform the customer.

Can gift cards be reloaded?

No, you can't reload a gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can gift cards be used with Shopify POS?

Yes, if you're on the Shopify or Advanced Shopify plan, you can sell and redeem Gift Cards on Shopify POS.

Can I sell physical gift cards with this feature?

Yes, you can. You can purchase physical gift cards from the Hardware Store. We also have documentation that outlines how to sell gift cards using Shopify POS. Follow this link to learn more about selling physical gift cards.

Is it possible to change the language and image of gift card products on the storefront?

Yes, you can replace your gift card products featured image, and edit their title. See our Edit and Publish Gift Card guide for details.

Can I change the gift card image on the gift card page?

Yes, you can. To replace the default gift card image, you will need to upload a image to your theme assets. Visit our guide on customizing gift card images for details.

How do I preview the gift card page?

Go to your Gift Cards page in your store’s admin, and, at the top right corner of your screen, go to Edit product > Show preview. Visit our guide on adding or updating gift cards for details.

Can I add the money amount covered by gift cards to my order confirmation email?

Yes, you can. You will need to edit your order confirmation email template for this. Follow these instructions.

Why can't I see the full gift card code once I issue the card?

Gift card codes are considered currency.

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