Frequently asked questions about gift cards

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout.

Can I issue a gift card without a customer purchasing it?

Yes, you can. Learn more about issuing gift cards.

How do customers check their balance?

If a gift card is associated with a customer account, then the customer can check the balance by using the link provided in the gift card email. For customers without accounts, you can check the balance and send the information to the customer.

Can gift cards be reloaded?

No, you can't reload a gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can gift cards be used with Shopify POS?

Yes, if you're on the Shopify or Advanced Shopify plan, you can sell and redeem Gift Cards on Shopify POS.

Can I sell physical gift cards with this feature?

Yes, you can. You can buy physical gift cards from the Hardware Store. Learn more about selling physical gift cards.

Can I change the gift card image on the gift card page?

Yes, you can. Learn more about customizing gift card images. This is an advanced customization.

Why can't I see the full gift card code after I issue the card?

Gift card codes are considered currency, so only the customer can see the full gift card code.

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