Redeem a gift card

A customer redeems the monetary value of a gift card by entering its unique code at checkout. Unlike gift certificates, a gift card holds a balance which can be spent over multiple transactions.


Customers can also use physical gift cards that you sell with Shopify POS to make purchases on your online store.

To redeem a gift card:

  1. Customers enter their gift card code in the gift card section during checkout:

    Responsive redeem click

  2. After they enter their gift card code, they must click Apply:

    Responsive redeem apply

  3. Complete the checkout by taking one of the following actions:

  • If the balance available on the gift card is greater than or equal to the order total, the customer can simply click Complete order:

    Responsive covered

  • If the balance available on the gift card is less than the order total, the customer will be prompted to choose an additional payment method to cover the difference, and then place their order.


The remaining balance on any gift card can be used for any further purchase. You can view and manage the status of each gift card in your Shopify admin.

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