mPOP all-in-one

If you're using Shopify POS for iPad with the retail package, then you can use the all-in-one Star mPOP—a receipt printer with an integrated cash drawer and optional USB barcode scanner. You can also use a Heckler Windfall iPad stand with the mPOP by adding the Heckler PopTop mounting table.

Mpop with scanner

Note

The Star scanner recognizes only 1D barcodes, so you can't use it to scan 2D barcodes on physical gift cards. If you want to scan physical gift cards, then you need to use your iPad's front-facing camera or buy a 2D barcode scanner.

Where to buy the mPOP

The mPOP and its accessories are available from the Shopify Hardware Store in the United States, Canada, and the United Kingdom.

The mPOP is also available from third-party retailers around the world.

Pair the mPOP with your iPad

You need to pair the mPOP with your iPad only once, and then the cash drawer, receipt printer, and barcode scanner will all work with Shopify POS.

To pair the mPOP with your iPad:

  1. Make sure that the printer is plugged into a power supply and turned on. If you have the USB barcode scanner, then make sure that it's plugged into the mPOP.
  2. From your iPad's main settings, tap Bluetooth.
  3. Under OTHER DEVICES, tap the mPOP to pair it with your iPad:
    Bluetooth other devices
    When the mPOP is paired and connected, it appears under MY DEVICES on the Bluetooth settings screen:
    Bluetooth my devices
  4. In Shopify POS, go to the Hardware settings screen and make sure that that the mPOP receipt printer appears under CONNECTED HARDWARE. If you have the barcode scanner, then it will appear separately on the same screen:
    Mpop hardware settings

After the mPOP appears on the Hardware settings screen of the Shopify POS app, you can set it as the default printer (optional).

Note

The mPOP will appear on the Hardware settings screen only if you're using Shopify POS for iPad with the retail package.

Unpair the mPOP and your iPad

The mPOP will automatically connect to the last device that it was paired with. If you want to use the mPOP with a different device, then you'll need to unpair the mPOP from your iPad.

To unpair the mPOP from your iPad:

  1. From your iPad's main settings, tap Bluetooth.
  2. Tap the ⓘ icon beside the mPOP:
    Mpop i icon
  3. Tap Disconnect:
    Mpop bluetooth settings
  4. Tap Forget this device.
  5. Tap OK to confirm that you want the iPad to forget the mPOP:
    Confirm forget device
  6. In Shopify POS, you can remove the mPOP receipt printer and scanner from the Hardware settings screen by swiping each one left and then tapping Delete:
    Remove mpop hardware screen

Manufacturer's user manual

For more information on setting up and using the mPOP, including how to install receipt paper, connect the Star scanner, and troubleshoot the mPOP, see the manufacturer's user manual.

Troubleshooting

Enable Auto Connection

If you buy your mPOP from somewhere other than the Shopify Hardware Store, or if you return the device to factory settings, then the Auto Connection option might be turned off. In this case, you'll need to manually connect the mPOP to your iPad whenever they become disconnected.

If the Auto Connection option is turned off, then you can use the mPOP Utility app to turn it on. After you turn on the option, the mPOP will automatically connect to the last iPad that it was paired with whenever both devices are turned on.

Note

If you buy the mPOP from the Shopify Hardware Store, then Auto Connection is enabled and the mPOP will automatically connect to the iPad that it was last paired with. You don't need to enable Auto Connection manually.

To enable automatic connection:

  1. Make sure that you've paired the mPOP with your iPad and that they're connected:
    Bluetooth my devices
  2. From your iPad, install and open the mPOP Utility app.
  3. From the mPOP Utility app, make sure that your mPOP is selected under Selected Device:
    Mpop utility selected device
  4. From the menu at the bottom of the screen, tap Setting.
  5. From the Setting screen, tap Bluetooth Settings:
    Bluetooth settings button
  6. Disable the New Pairing Permission option by tapping its toggle button.
  7. Enable the Auto Connection option by tapping its toggle button:
    Bluetooth settings toggle buttons
  8. Tap Apply, and then tap Yes.
  9. Tap OK.
  10. To apply the changes to your mPOP, turn it off and on again. The mPOP will now connect to your iPad automatically whenever they're both on and within range.

Manufacturer's troubleshooting guide

Star Micronics has a troubleshooting guide that you can refer to if you have any problems with the mPOP. If you can't resolve a problem, then you can also contact Shopify Support.

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