Socket Mobile CHS 7Qi 2D barcode scanner
Model numbers: CX3308‑1528, CX3316‑1536, CX3312‑1532, CX3310‑1530, CX3314‑1534
If you're using Shopify POS with retail package, we support the Socket Mobile CHS 7Qi barcode scanner for scanning both digital and printed two-dimensional barcodes.
The Socket CHS 7Qi is a lightweight, portable barcode scanner that connects wirelessly to Shopify POS.
You'll need this scanner if you want to scan Shopify POS gift cards instead of manually entering the gift card code.
The Socket Mobile 2D barcode scanner is not compatible with Shopify POS for iPhone or Android.
Where to buy your 2D barcode scanner
You can buy the Socket Mobile CHS 7Qi barcode scanner from the following suppliers:
|Canada||Shopify Hardware Store|
|The United States||Shopify Hardware Store|
|The United Kingdom||Shopify Hardware Store|
Pair and connect your barcode scanner with your iPad
This short video shows you how to set up and use your barcode scanner with an iPad:
To pair and connect your barcode scanner:
Go to your iPad settings (not the app settings) and make sure Bluetooth is turned on.
In the Shopify POS app, go to the Settings screen.
Tap Hardware to access the hardware settings.
Turn on the barcode scanner by holding down the power button until the scanner beeps.
On the iPad, tap Add Bluetooth Barcode Scanner.
When the Pair and Connect Scanner dialog appears, tap 2D Scanner, then scan the barcode. The scanner will beep three times, indicating that the scanner and the iPad are now paired:
Make sure the scanner beeps three times before you move on to the next steps. If it hasn't beeped three times, the scanner won't be in iOS mode, and won't work correctly with the Shopify POS app.
Tap Open Device List.
To connect the barcode scanner, tap it when it appears in the list (you might have to wait a few moments). While the connection is being established, you'll see this message:
When the connection is successful, you'll see a message on your Hardware settings screen, and the Bluetooth Barcode Scanner will show as Connected.
If the setup is not successful, unpair the scanner and try again.
As long as the scanner remains paired with the iPad, it will connect automatically whenever it's in range.
Unpair your barcode scanner
By default, your barcode scanner will try to pair with the last device it was paired with. If you want to use your barcode scanner with a different Bluetooth device, you'll need to unpair the scanner first.
To unpair your barcode scanner:
Turn on your barcode scanner.
Press and hold the scan button. At the same time, press and hold the Power button. When you hear three beeps, release both buttons. Your barcode scanner will power off.
In the Shopify POS app, go to the Hardware settings screen.
Make sure that the barcode scanner is not paired. If it is, then swipe it left, and tap Delete:
Go to your iPad's Settings app.
Under MY DEVICES, tap the
ⓘbutton beside the Socket barcode scanner:
Tap Forget This Device:
Pairing with another iPad or a different Bluetooth device
To pair your scanner with a different device:
- Unpair the barcode scanner.
- Pair your scanner with another iPad, or read the manufacturer's instructions to pair with a different Bluetooth device.
Make sure that the Bluetooth setting on the new device is On.
If your barcode scanner stops working
If your barcode scanner stops working, make sure that:
the scanner is fully charged
the device the scanner's paired with is in range (100 meters or less)
the Bluetooth setting on the paired device is toggled to On
the pairing completed successfully (check your scanner setup).
If you don't see the barcode scanner in your Shopify POS app hardware settings
- Unpair your scanner.
- Repeat the pairing process for an iPad or read the manufacturer's instructions to pair with another Bluetooth device.
If your barcode scanner isn't reading barcodes correctly
Sometimes barcode labels printed by the original manufacturer of your products add or omit leading or trailing zeros. For example, the barcode 00123450 might be shown on the label as 12345.
To avoid entering the wrong barcode when adding inventory in your Shopify admin, you should always read manufacturers' barcodes using an Android or iPhone app, rather that copying what's shown on the label.
Trying to scan in inventory with the barcode scanner?
This is currently not possible with Shopify POS. The barcode scanner is for quickly adding items to checkout.
Supported barcode types
The Socket Mobile CHS 7Qi barcode scanner supports the following 2D barcode types:
- GS1 Composite (EAN/UCC Composite)
- GS1 DataBar – Limited
- GS1 DataBar – Omni-directional
- Matrix 2 of 5