Auto-lock the iPad screen

If you're using Shopify POS for iPad with the retail package, then you can set your iPad to lock after a period of inactivity, or whenever a sale is concluded. You or any other staff member must enter a 4-digit PIN to unlock the screen.


If you're not using Shopify POS with retail package, then your screen will auto-lock according to the timeout settings you have configured for your iPad.

To set the auto-locking feature:

  1. On your iPad, go to the Shopify POS app Settings screen.

  2. Tap General to access the general settings.

  3. Tap Auto-lock screen:

    Auto lock ipad
  4. Do either or both of the following:

    • tap a time option to lock the screen after a period of inactivity
    • enable the Auto-lock after sale option by tapping the toggle button to lock the screen when a sale is completed:
      Auto lock screen
  5. Tap the left-arrow to return to the General settings screen.

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