Adding or removing a cart note for a Shopify POS order

If a customer has given you special instructions, or if there is anything about a specific order that you or your staff need to remember, then you can attach a note to the order during checkout. If you're using Shopify POS for iPad, then you can also add a note to a completed order from the Shopify POS Orders screen at a later time.

Did you know?

Cart notes are generally for internal use. Customers can view cart notes only if you choose to include them on your receipts.

Add a note while the order's still in the cart

To add a note to an order that's still in the cart:

  1. In the Cart section of the products and cart screen, tap the ... button in the top right corner:

    Cart tray button
  2. Tap Add Note:

    Add note ipad
  3. Enter the information for the note.

  4. Tap Done:

    Add note dialog ipad

Remove a cart note

To remove a cart note from an order while it's still in the cart:

  1. If you can't see the cart note, tap the ... button in the top right of the Cart section of the screen:

    Cart tray button
  2. Tap the - symbol next to the note:

    Tap note ipad
  3. When the symbol turns red, tap it again:

    Remove note ipad

Add a note to an order

You can add a note to an order from the receipt screen at the end of the transaction:

  1. From the receipt screen of the Shopify POS app, tap Add order note...:

    Add note iphone
  2. Enter the information for the note:

    Add note dialog iphone
  3. Tap Done.

Add a note to an order

You can add a note to an order from the receipt screen at the end of the transaction:

  1. From the receipt screen of the Shopify POS app, tap Note:

    Add note android
  2. Enter the information for the note:

    Add note dialog android
  3. Tap the button.

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