Custom discounts in Shopify POS

You can let your staff to create custom discounts or price overrides using Shopify POS. You can use custom discounts as a custom line-item discount for a single item or as a custom cart discount for the entire order. You can also combine custom discounts using Shopify POS.

To use and combine discounts using Shopify POS, refer to POS combined discounts.

Custom line-item discounts

A line-item discount, also known as a product-specific discount, is a discount that's applied to a single product in an order.

Staff members must have the Point of Sale Apply custom discounts permission activated to use line-items discounts and apply prices overrides. Learn more about POS staff permissions.

Apply a custom line-item discount

  1. In Shopify POS, tap the product's name.
  2. Tap Apply custom discount.
  3. Tap Amount or Percentage (%).
  4. Optional: If you want to create a custom discount amount, then you can use the Price after discount field to input the price that you want to sell the product for.
  5. Fill in the fields and tap Save.
  6. Tap Save.

The product price in the cart updates when the discount is applied. The regular retail value of the product displays under the discounted price.

Edit a custom line-item discount

  1. In Shopify POS, tap the product's name.
  2. Tap Custom discount.
  3. Edit the discount, and then tap Save.
  4. Tap Save.

Remove a custom line-item discount

  1. In Shopify POS, tap the product's name.
  2. Tap Custom discount.
  3. Tap Clear discount and Save.
  4. Tap Save.

Custom cart discounts

A cart discount or an order-specific discount, is applied to all items in the Shopify POS cart. A cart discount can be a flat dollar value or a percentage of the cart value. You can also apply fixed value or percentage discount codes that you create in the Shopify admin or Shopify app, as long as all the items in the cart meet the discount code's requirements.

Staff members must have the Point of Sale Apply custom discounts and Apply discount codes permissions activated to use custom discounts and discount codes applied to the whole cart. Learn more about POS staff permissions.

To apply discounts to your customer's carts, you can add an Apply discount tile to your smart grid.

Apply a custom cart discount

  1. In Shopify POS, tap Apply discount.
  2. Tap Percentage, Amount, or Code.
  3. Fill in the fields, and then tap Save.

Cart discounts change the total displayed in the cart. The regular retail price of the order displays under the subtotal.

Edit a custom cart discount

  1. From the Cart screen, tap the discount.
  2. Edit the discount.
  3. Tap Save.

Remove a custom cart discount

To remove a discount from the Shopify POS screen, tap Remove discount.

To remove a discount from the Cart screen, swipe the discount field left to reveal a Delete button.

Combine custom discounts

You can combine custom discounts in the following ways:

  • a percentage discount on a line item, on the cart, or on both.
  • a monetary discount on a line item, on the cart, or on both.
  • a combination of line-item discounts and one cart discount.

If you create a combination discount, then the monetary line-item discount is applied before the percentage cart discount, such as:

Original product price = 20.00

Monetary line-item discount = 5.00

Product price (less the monetary discount): 20.00 - 5.00 = 15.00

Percentage cart discount = 10%

Value of percentage discount: 15.00 x 0.1 = 1.50

Final product price (less all discounts): 15.00 - 1.50 = 13.50

Sell multiple quantities of a discounted item

If the cart contains multiple quantities of a product that attracts a monetary line-item discount, then the discount is applied only one time:

Product Price = (Quantity x Pre-discount price) - (Monetary discount)

If you want to offer a line-item discount multiple times, then you have two options:

  • Calculate the sum of the discounts and use that figure as the custom line-item discount.
  • Apply the discount as a percentage instead.
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