Replacing a lost gift card on Shopify POS
If a customer loses the details of a gift card that they've bought, then you can disable it from Shopify POS and issue a new gift card free of charge from your Shopify admin.
To replace a gift card with Shopify POS:
Search for and view the order so that you can verify the customer's identity.
- On the order details screen, tap the gift card number to see the remaining balance on the gift card, and then tap Disable gift card (this can't be undone):
Issue a new gift card to the customer for the amount that was left on the lost gift card.