Making a refund to a gift card on Shopify POS

If a customer used a gift card to make a purchase and then wants to return the item for a refund, then you can make the refund to the same gift card and its balance will be updated automatically.

Refund an entire order to a gift card with Shopify POS

To refund an entire order that was paid by gift card:

  1. From the Shopify POS Orders screen, tap the order that was paid for with a gift card.

  2. Tap Refund order.

  3. Use the + and - beside each product to enter the quantity that you're refunding:
    + and - buttons on the Refund order screen
  4. If the order shows that the customer paid for shipping, then tap Add to include the shipping cost in the refund.

  5. Optional: Enter a reason for the refund.

  6. Tap Refund.

  7. The Refund Payment screen shows that the payment is being refunded to a gift card. Tap Refund.

  8. When the refund is successful, tap Done to return to the order details screen.

Refund part of an order to a gift card with Shopify POS

When you refund an order that was paid by gift card, you can customize the refund amount to refund only part of the order back to the gift card.

You can make only one refund per order, so if you make a partial refund, then you won't be able to refund the rest of the order at a later date.

To refund part of an order that was paid by gift card:

  1. From the Shopify POS Orders screen, tap the order that was paid for with a gift card.

  2. Tap Refund order.

  3. Use the + and - beside each product to enter the quantity that you're refunding:
    + and - buttons on the Refund order screen — Shopify POS for iPad
  4. Optional: If the order shows that the customer paid for shipping, then tap Add to include the shipping cost in the refund.

  5. Optional: Enter a reason for the refund.

  6. Tap Refund.

  7. The Refund Payment screen shows that the payment is being refunded to a gift card. Tap the refund amount to enter a lower value:
    Refund Payment screen with a customized refund amount — Shopify POS for iPad
  8. Tap Refund.

  9. When the refund is successful, tap Done to return to the order details screen.

Refund an entire order to a gift card with Shopify POS

  1. From the Shopify POS Orders screen, tap the order that was paid for with a gift card.

  2. Tap REFUND ITEMS.

  3. Use the + and - beside each product to enter the quantity that you're refunding:
    + and - buttons on the Refund order screen — Shopify POS for Android
  4. Optional: If the order shows that the customer paid for shipping, then tap Add to include the shipping cost in the refund.

  5. Optional: Enter a reason for the refund.

  6. Tap REFUND.

  7. When the refund is successful, tap DONE to return to the products screen.

Refund part of an order to a gift card with Shopify POS

  1. From the Shopify POS Orders screen, tap the order that was paid for with a gift card.

  2. Tap REFUND ITEMS.

  3. Use the + and - beside each product to enter the quantity that you're refunding:
    + and - buttons on the Refund order screen — Shopify POS for Android
  4. Optional: If the order shows that the customer paid for shipping, then tap Add to include the shipping cost in the refund.

  5. Optional: Enter a reason for the refund.

  6. Tap the amount beside the gift card payment method, and then enter the amount that you want to refund:
    Refund amount field beside a gift card payment — Shopify POS for Android
  7. Tap REFUND.

  8. When the refund is successful, tap DONE to return to the products screen.

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