Managing orders, refunds, and exchanges

The Shopify POS Orders screen shows all of your store's orders, whether they were placed online or in person. From there you can review an order's details, add a note to an order, re-issue a receipt to a customer, and refund orders.

In Shopify POS for iPad, you can also take additional payment for an order if it was only partially paid.

Shopify POS for iPad Orders screen

Pos orders screen ipad

From the Orders screen you can:

Tip

If you are using Shopify POS for iPad with the retail package, then you can enable the Limited permissions option so that staff with POS PINs can't view online orders or orders from other locations.

Shopify POS for Android Orders screen

Orders screen — Shopify POS for Android

From the Orders screen you can:

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