Managing orders, refunds, and exchanges

From the Shopify POS for iPad Orders screen, you can review order details, refund orders, and complete partial payments.

If you're using Shopify POS for iPhone or Android, then you can easily track orders and issue refunds from the the Orders screen of either the Shopify Mobile app or your Shopify admin.

Shopify POS Orders screen

Orders screen fixed

From the Orders screen you can:

Tip

If you are using Shopify POS for iPad with the retail package, then you can enable the Limited permissions option so that staff with POS PINs can't view orders from other locations.

Open the Orders screen from your iPhone

To open the Orders screen in either Shopify Mobile or your Shopify admin from your iPhone:

  1. From the Shopify POS products screen, tap the button:
    Menu button iphone
  2. From the menu, tap Orders:
    Orders button iphone

The Orders page opens in either Shopify Mobile (if you've installed it on your iPhone) or in your Shopify admin in your iPhone's browser.

Open the Orders screen from your Android device

To open the Orders screen in either Shopify Mobile or your Shopify admin from your Android device:

  1. From the Shopify POS products screen, tap the button:
    Menu button android
  2. From the menu, tap Orders:
    Orders button android

The Orders page opens in either Shopify Mobile (if you've installed it on your Android device) or in your Shopify admin in your Android's browser.

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