Completing and refunding orders

On the Orders screen, you can make refunds and complete partial payments. The Orders screen is available only in Shopify POS for iPad and Android. It isn't available in Shopify POS for iPhone.

Complete a partial payment

To complete a partial payment:

  1. On the Orders screen, tap an order to view its details.
  2. Tap Take payment. You will be taken to the payment screen:
    Take payment button
  3. Tap Add payment and choose the payment method.
  4. Enter the amount that the customer will be paying.
  5. Tap Complete order.

Refund an order

You can refund orders from the Orders screen of Shopify POS. When you refund an order, you can make sure that your inventory levels are correct by selecting any returned products that you want to restock.

To refund an order from Shopify POS:

  1. From the Orders screen, tap an order to view its details.
  2. Tap Refund:
    Refund button
  3. If you want to restock refunded products, then tap the products that have been returned. The refund total updates to match your selection:
    Select refunded products
  4. If you want to adjust the refund total without making changes to your inventory, then tap Edit to enter a refund amount:
    Edit refund button
  5. When you've selected the products that you want to restock and the refund total is correct, tap Done.
  6. If the customer used more than one payment method to pay for the order, then you can set the refund amount for each payment method:
    Refund amount dialog
  7. Tap Confirm to process the refund.
  8. Tap Done to return to the order details page.

Refund an order to a gift card

If you have gift cards enabled, then you can make a refund to a gift card so that your customer can redeem a store credit at a later date:

  1. From the Orders screen, tap an order.
  2. Tap Refund:
    Refund button
  3. If you want to restock refunded products, then tap the products that have been returned. The refund total updates to match your selection:
    Select refunded products
  4. If you want to adjust the refund total without making changes to your inventory, then tap Edit to enter a refund amount:
    Edit refund button
  5. When you've selected the products that you want to restock and the refund total is correct, tap Done.
  6. Tap Add store credit. Store credit is used for the full refund amount by default. Tap the payment amounts to edit how much is paid by each of the repayment methods:
    Add store credit
  7. Tap Confirm to process the refund.
  8. When the refund is successful, tap Done.
  9. From the Shopify POS products screen, add a gift card for the refund amount to the cart.
  10. Tap Total to go to the Select Payment screen.
  11. Tap Store Credit.
  12. Tap Complete order.

Mark an order as fulfilled

If a completed Shopify POS order is marked in your Orders screen as Not Fulfilled, you can't mark it as fulfilled from the Shopify POS app. You must log in to your Shopify admin to fulfill the order.

You can mark an order as fulfilled while it's still in the cart:

  1. From the Shopify POS products screen, tap the tray icon:

    Cart tray button
  2. Tap the Mark as fulfilled toggle button to enable the option:

    Mark as fulfilled
  3. Tap outside the tray area to close it, then continue with the order.

Refund an order

In Shopify POS for Android, you can refund orders whether they were placed in person or online.

To refund an order:

  1. From the Orders screen, tap the order that you want to refund.
  2. On the order's details screen, tap REFUND ORDER:
    Order details screen android
  3. Use the + and - beside each product to enter the quantity that you're refunding:
    Refund order screen android
  4. The refunded items are returned to your inventory by default. If you don't want to return the items to your inventory, then disable Restock selected items.
  5. If you want to refund the cost of shipping, then tap ADD.
  6. If you want to enter a reason for the refund, then tap Reason for refund (optional), enter the reason, and then tap the check mark.
  7. On the refund screen, tap REFUND.
  8. If the customer used multiple payment methods, then review the amount that's refunded by each payment method, and tap REFUND to confirm:
    Pay remaining screen android
  9. If you want to email a confirmation receipt to the customer, then tap EMAIL RECEIPT:
    Refund successful screen android
  10. Tap the check mark to return to the order details screen.

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