Completing and refunding orders

You can make refunds and complete partial payments from the Shopify POS Orders screen.

Complete a partial payment

To complete a partial payment:

  1. On the Orders screen, tap the order that you want to take payment for.
  2. Tap Take Payment. You will be taken to the payment screen:
    Take payment button
  3. Tap Add payment and choose the payment method.
  4. Enter the amount that the customer will be paying.
  5. Tap Complete order.

Refund an entire order

You can refund orders from the Orders screen of Shopify POS. When you refund an order, you can make sure that your inventory levels are correct by selecting any returned products that you want to restock.

To refund an entire order from Shopify POS:

  1. From the Orders screen, tap the order that you want to refund.
  2. Tap Refund Order.
  3. Use the + and - beside each product to enter the quantity that you're refunding:
    Refund order screen ipad
  4. If you want to return the refunded items to your inventory, then enable the Restock option.
  5. To refund the cost of shipping, tap Add beside Shipping.
  6. Optional: Enter a reason for the refund.
  7. When you're ready to process the refund, tap Refund.
  8. After the refund is processed, tap Done to return to the order details screen.

Refund part of an order

When you refund an order, you can edit the refund amount on the Refund Payment screen to issue only a partial refund.

To issue a partial refund:

  1. From the Orders screen, tap the order that you want to refund.
  2. Tap Refund Order.
  3. Use the + and - beside each product to enter the quantity that you're refunding:
    Refund order screen ipad
  4. If you want to return the refunded items to your inventory, then enable the Restock option.
  5. If you want to refund the cost of shipping, then tap Add beside Shipping.
  6. Optional: Enter a reason for the refund.
  7. When you're ready to process the refund, tap Refund.
  8. On the Refund Payment screen, tap the refund amount beside a payment method, and then enter the amount that you're refunding:
    An edited refund amount on the Refund Payment screen — Shopify POS for iPad
  9. When you're ready to process the refund, tap Refund.
  10. After the refund is processed, tap Done to return to the order details screen.

Refund an order to a gift card

If you have gift cards enabled, then you can make a refund to a gift card so that your customer can redeem a store credit at a later date:

  1. From the Orders screen, tap the order that you want to refund.
  2. Tap Refund Order.
  3. Use the + and - beside each product to enter the quantity that you're refunding:
    Refund order screen ipad
  4. If you want to return the refunded items to your inventory, then enable the Restock option.
  5. Enable the Issue store credit option.
  6. Tap Refund.
  7. In the Refund Payment window, make sure that the amount you're issuing the gift card for is entered beside STORE CREDIT, and then tap Refund:
    Refund payment screen
  8. When the refund is successful, tap Done.
  9. From the Shopify POS products screen, add a gift card for the refund amount to the cart.
  10. Tap Total to go to the Select payment screen.
  11. Tap Store Credit.
  12. Tap Complete order.

Mark an order as fulfilled

If a completed Shopify POS order is marked in your Orders screen as Not Fulfilled, you can't mark it as fulfilled from the Shopify POS app. You must log in to your Shopify admin to fulfill the order.

You can mark an order as fulfilled while it's still in the cart:

  1. From the Shopify POS products screen, tap the ... icon:

    Cart tray button
  2. Enable the Mark as fulfilled option

  3. Tap outside the tray area to close it, and then continue with the order.

Refund an entire order

To refund an entire order:

  1. From the Orders screen, tap the order that you want to refund.
  2. On the order's details screen, tap Refund Order.
  3. Use the + and - beside each product to enter the quantity that you're refunding:
    Refund order screen iphone
  4. The refunded items are returned to your inventory by default. If you don't want to return the items to your inventory, then disable the Restock option.
  5. To refund the cost of shipping, tap Add beside Shipping.
  6. If you want to enter a reason for the refund, then tap Add beside Reason (optional), enter the reason, and tap Done to return to the refund screen.
  7. Tap Refund.
  8. If the customer used multiple payment methods, then review the amount that's refunded by each payment method, and tap Refund to confirm:
    Pay remaining screen iphone
  9. If you want to email a confirmation receipt to the customer, then tap Email receipt on the Refund successful screen.
  10. Tap the check mark to return to the order details screen.

Refund part of an order

When you refund an order, you can edit the refund amount on the Refund Payment screen to issue only a partial refund.

To issue a partial refund:

  1. From the Orders screen, tap the order that you want to refund.
  2. On the order's details screen, tap Refund Order.
  3. Use the + and - beside each product to enter the quantity that you're refunding:
    Refund order screen iphone
  4. The refunded items are returned to your inventory by default. If you don't want to return the items to your inventory, then disable the Restock option.
  5. To refund the cost of shipping, then tap Add beside Shipping.
  6. Optional: Enter a reason for the refund.
  7. Tap Refund.
  8. On the Refund Payment screen, tap the refund amount beside a payment method, and then enter the amount that you're refunding:
    An edited refund amount on the Refund Payment screen — Shopify POS for iPhone
  9. When you're ready to process the refund, tap Refund.
  10. After the refund is processed, tap Done to return to the order details screen.

Refund an order

To refund an order:

  1. From the Orders screen, tap the order that you want to refund.
  2. On the order details screen, tap Refund order:
    Refund order button android
  3. Use the + and - beside each product to enter the quantity that you're refunding:
    Refund order screen android
  4. The refunded items are returned to your inventory by default. If you don't want to return the items to your inventory, then disable Restock selected items.
  5. If you want to refund the cost of shipping, then tap ADD.
  6. If you want to enter a reason for the refund, then tap Reason for refund (optional), enter the reason, and tap the check mark to return to the refund screen.
  7. Tap REFUND.
  8. If the customer used multiple payment methods, then review the amount that's refunded by each payment method, and tap REFUND to confirm:
    Pay remaining screen android
  9. When the refund is successful, if you want to email a confirmation receipt to the customer, then tap Send receipt.
  10. Tap DONE to return to the order details screen.

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