Searching and filtering orders

All your mobile, in-store, and online orders display on the Orders screen of Shopify POS. To find a particular order, you can use the search feature or scan a receipt barcode. You can also filter the list of orders to display only orders that match your filter criteria.

In the Shopify admin, you can search POS orders by location and save order views that you use often.

Search for an order

You can search for any order from within the Shopify POS app by using the search feature or by scanning a receipt barcode.

Search using the search feature

In the Search field, you can search for an order using any of the following criteria:

  • order ID
  • order item name
  • receipt number
  • customer name
  • last four digits of credit card used

Steps:

  1. From the Shopify POS app, tap Orders.
  2. Tap the magnifying glass icon.
  3. In the Search field, add the order information you want to search for, such as the order ID or customer name.
  4. Tap an order to open it, or tap ā† to return to the search screen.

Scan a receipt barcode

If you've included barcodes on your printed receipts, then you can scan receipt barcodes with a barcode scanner (2D version only) or your device's camera to open the matching order in Shopify POS.

Steps:

  1. From the Shopify POS app, tap Orders.
  2. Tap the magnifying glass icon, and then tap the barcode icon on the right of the Search field.
  3. Scan the receipt barcode with either your barcode scanner (2D version only) or your iPad's front-facing camera. If this doesn't work, then you can manually enter the receipt number from the receipt.

Filter your orders

Filters determine which orders are displayed in the Orders list on your POS device. By default, Shopify POS filters for orders sold on POS at the currently logged-in location. You can change the filters to display orders matching different combinations of criteria.

The following filters are available on the Orders screen:

Steps:

  1. From the Shopify POS app, tap Orders.
  2. Adjust the Sale type, Sale location, or Delivery type filters to display your preferred combination of criteria.
  3. Tap an order to open it, or tap X to reset to the default filters.
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