Multiple and partial payments

If a customer can't pay for their whole order, then the Shopify POS app enables you to accept partial payments in store. You can retrieve the order later and collect the remaining balance.

Note

Multiple payment methods and partial payments are not available in Shopify POS for Android.

Accept multiple payment methods

To accept more than one payment method for an order:

  1. On the Select payment screen, tap the customer's first method of payment.
  2. Enter the amount that the customer is be paying using the selected payment method.
  3. Tap Add payment and choose a second payment method. The screen will show the amount still outstanding.
  4. If the customer wants to use a third payment method as well, then tap the payment amount to bring up the keyboard and enter a smaller amount.
  5. When full amount of the order has been entered, tap Complete order:
    Multiple payments ipad

Accept a partial payment

To accept partial payment for an order:

  1. On the Select payment screen, tap the customer's chosen method of payment.

  2. Enter the amount that the customer will be paying.

  3. Tap Done. The screen will show the amount still outstanding:

    Amount outstanding ipad
  4. Tap Mark as partial. A Payment incomplete prompt will appear:

    Mark as partial ipad
  5. Tap Mark as Partial to complete the order with only a partial payment:

    Partially paid screen ipad

Collect the balance on a partially-paid order

From the Shopify POS Orders screen, tap any order to see its status. Any partially-paid orders are clearly identified.

To process some or all of the outstanding payment on a partially-paid order:

  1. On the Orders screen, tap on an order to see its status. If the order is partially paid, then a message displays the outstanding balance:

    Collect payment ipad
  2. Tap Take payment to take another payment on the order.

  3. On the Select Payment screen, tap Add payment.

  4. Tap a payment method.

  5. The full balance is automatically displayed. Tap on the payment amount to edit it, then tap Done.

  6. When the full balance has been paid, tap Complete order.

Accept multiple payment methods

To accept more than one payment method for an order:

  1. On the Select payment screen, tap the customer's first method of payment.
  2. Enter the amount that the customer is be paying using the selected payment method.
  3. Tap Add payment and choose a second payment method:
    Add payment iphone
  4. If the customer wants to use a third payment method as well, then tap the payment amount to bring up the keyboard and enter a smaller amount.

When the full amount has been entered, the order is completed automatically.

Accept a partial payment

To accept partial payment for an order:

  1. On the Select payment screen, tap the customer's chosen method of payment.

  2. Enter the amount that the customer will be paying.

  3. Tap the button. The screen will show the amount still outstanding:

    Amount outstanding iphone
  4. Tap the button. A Payment incomplete prompt will appear:

    Mark as partial iphone
  5. Tap Mark as Partial to complete the order with only a partial payment:

    Partially paid screen iphone

When the order is completed, you can collect the outstanding balance at a later date on the Orders screen of Shopify POS for iPad.

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