Customer information settings

You can edit some of the fields on your checkout pages to be required, optional, or hidden.

For example, some customers don't like to provide their phone number during an online checkout – they might abandon checkout if you require it. However, in some cases your payment gateway might require the phone number to be included.

To edit your Checkout Field settings:

  1. From your Shopify admin, click Settings, then click Checkout.

  2. Scroll down to the Field settings header

    Checkout field settings
  3. Here, you can set:

  • Full name to require both first and last name, or require last name only
  • Company name to be included on your checkout form (choose hidden to remove it)
  • Apt, bldg, etc. to be included on your checkout form (choose hidden to remove it)
  • Phone number to be hidden, optional, or required.


Some payment gateways and shipping carriers require customer phone number. If you have one of these gateways or carriers active on your store, your Phone number checkout field setting is overwritten.

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