Adding a Message Us button to your online store

If you are using the Messenger channel, then you can add a Message Us button to your online store so that your customers can contact you easily using Facebook Messenger:

Message us button

Customers can click the button to message you with Facebook Messenger.

Caution

If your Facebook page is unpublished, then customers might be able to begin conversations with your online store using the Message Us button, but you will not be able to respond. Learn how to publish your Facebook page.

Enable the Message Us button

When you enable the Message Us button, the button appears on every page of your online store except for the checkout page.

To enable the Message Us button from your Shopify admin:

  1. In the Message Us button section, click Enable:

    Click enable

Customize the Message Us button

After you've enabled the Message Us button, you can change its position, its size, its design, and its color from the Customizations page.

To edit the Message Us button:

  1. On the Customizations page, use the drop-down menus in the Message Us button section to select the position of the Message Us button on your online store, the design, the color, and the size:

    Select button options from drop down menus
  2. After you've made the changes, click Save.

You can see what your selections look like on your online store by clicking View on your store. You can change these settings again at any time.

Disable the Message Us button

If you don't want to display the Message Us button on your online store, then you can disable it from the Customizations page.

To disable the Message Us button:

  1. On the Customizations page, in the Message Us button section, click Disable:

    Disable message us button

You can enable the Message Us button at any time.

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