Adding a Message Us button to your online store

If you are using the Messenger channel, then you can add a Message Us button to your online store so that your customers can contact you easily using Facebook Messenger:

Message us button

Customers can click the button to message you with Facebook Messenger.

Caution

If your Facebook page is unpublished, then customers might be able to begin conversations with your online store using the Message Us button, but you will not be able to respond. Learn how to publish your Facebook page.

Enable the Message Us button from your Shopify admin

When you enable the Message Us button from your Shopify admin, the button appears on every page of your online store except for the checkout page.

To enable the Message Us button from your Shopify admin:

  1. In the Message Us button section, click Enable:

    Click enable

If you want to change the position, color, or size of the Message Us button, then you can edit the Message Us button settings from your Shopify admin.

If at any time you want to remove the Message Us button from your online store, then you can disable it.

Edit the Message Us button from your Shopify admin

After you've enabled the Message Us button, you can edit some if its properties, such as its position, its size, its design, and its color, using the options in your Shopify admin.

To edit the Message Us button from your Shopify admin:

  1. On the Customizations page, use the drop-down menus in the Message Us button section to select the position of the Message Us button on your online store, the design, the color, and the size:

    Select button options from drop down menus
  2. After you've made the changes, click Save.

You can see what your selections look like on your online store by clicking View on your store. If you want to change any of these settings later, then you can edit them again using the options in the drop-down menus.

Disable the Message Us button from your Shopify admin

If you don't want to display the Message Us button on your online store, then you can disable it from your Shopify admin.

To disable the Message Us button from your Shopify admin:

  1. On the Customizations page, in the Message Us button section, click Disable:

    Disable message us button

Customers will no longer see the Message Us button on your online store. If you decide to add the Message Us button again, then you can do so by enabling it from your Shopify admin.

Want to discuss this page?

Visit the Shopify Community

Ready to start selling online with Shopify?

Try it free