Order notifications

After you activate the Messenger channel in your Shopify admin, your customers can sign up to receive Messenger updates from your store at checkout. They'll receive notifications when their orders are completed and shipped, and have the ability to shop for other products directly from your conversations in Messenger.

Receive notifications about orders and shipping

When customers check out from your store, they will see a Messenger widget on your checkout page that opts them in to receiving updates from you:

Notifications widget


Customers must be logged in to their Facebook accounts from their browsers when they check out from your store in order to see the widget. At this time, customers must be located in the United States, Canada, the United Kingdom, or Australia before they can opt in to receiving updates from you.

After completing checkout, customers will receive their first message — their order confirmation:

Order confirmation

Customers can tap the order confirmation to view more details:

Order details

Customers who have opted in to receive updates won't see the widget on your checkout page the next time they buy something from you.

When you ship the order, your customers will be notified as well:

Shipment on its way


For customers to receive shipping updates, they must have a shipping address in the United States, Canada, the United Kingdom, or Australia.

When the package is out for delivery, your customers will receive an update:

Shipment out for delivery

Customers can opt out of receiving updates at any time by turning off the widget from their order status page:

Turn off widget

Customer can access the order status page by clicking View order in Messenger:

Click view order

Worried about getting too many updates?

There are a couple of ways that you can manage your updates.

Want to discuss this page?

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