Shop for products using Messenger

There are a few different ways that your customers can shop for products from your store using Messenger.


You can keep track of Messenger orders from the sales channel overview on your Shopify Home.

Getting started

After your customers connect with you on Messenger, they'll receive a welcome message from your store:

Welcome message
If they tap Get started, then they can choose to Shop now, View website, or Learn more:
Tap get started

Another way that your customers can start shopping for products using Messenger is by tapping Continue shopping from their order confirmation messages:

Order shipment continue shopping

Your customers can also start shopping by tapping the Menu button in the bottom-left corner of the Messenger app:

Menu button

From there, they can choose to Shop now, View website, or Learn more:

Menu open

Browse collections

When your customers start shopping in Messenger, they can browse through available collections:

Messenger flow


Make sure that you've chosen collection images for the collections that appear on Messenger. You can edit your collections from the Collections page in your Shopify admin.

Up to 10 collections will appear. After a customer selects a collection, they'll see the first 10 products that it includes:

Product carousel products
If a customer taps Buy now..., then your store's checkout page appears, and they can complete their purchase:
Messenger checkout

Choose product options

After your customer has found a product, they can tap to read its product description or choose a specific product option:

Shop now

They can use responses in Messenger to choose product options like size and color:

Shop now choose options

After your customer has chosen a specific product option, they can buy it by tapping the Buy now... button in Messenger:

Shop now buy button

Using the checkout, your customer can complete their purchase directly in Messenger:


Share products

Your customers can share links to your products with their contacts in Messenger. After they've chosen a specific option for a product, they can tap Share:

Share product

Messenger will show a list of your customer's contacts, sorted by their most recent conversations. Your customer can tap SEND beside the name of the contact that they want to share your product with.

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