Shipping insurance

If you use Shopify Shipping to buy shipping labels, then you qualify for insurance coverage on the packages that you send through USPS and Canada Post.

The amount of coverage that you qualify for, and the way that you can submit a claim, depend on the shipping carrier that you use.

Insurance coverage

You can contact USPS to submit a claim within 7-60 days of making a shipment.

The amount of coverage that your shipment receives depends on the mail type that you're using:

You're eligible for liability coverage up to $100 for shipments using the following mail types:

  • Priority Mail
  • Priority Mail Express

If you're using a different mail type, then you need to purchase additional insurance coverage directly from USPS.

Submit a claim

Shipping insurance typically covers damaged, lost, or delayed shipments.

You can submit a claim through the USPS webpage. You can't submit claims directly through Shopify.

If a parcel was delivered late, then you might be eligible for a refund. Contact USPS to learn more.

If your claim is approved, then you will receive a check mailed to the address in the USPS online account.

Signature Confirmation

You can set your shipments to require a signature upon delivery by adding Signature Confirmation when you buy a shipping label for your order.

Shipments that use Priority Express Mail include Signature Confirmation by default. You can also add Signature Confirmation to the following USPS mail types:

  • First Class Mail ($2.35)
  • Priority Mail ($2.35)

You can learn more about Signature Confirmation at USPS.com.

Insurance coverage

You can contact Canada Post to submit a claim within 90 days of making a shipment.

You're eligible for liability coverage up to $100 for shipments using the following mail types:

  • Domestic: Priority™, Xpresspost™, Expedited Parcel™
  • International: Priority™ Worldwide, Xpresspost™ — USA, Xpresspost — International

Submit a claim

Shipping insurance typically covers damaged, lost, or late packages.

You can submit a claim through the Canada Post webpage using your Canada Post business account. You can't submit claims directly through Shopify.

If a parcel was delivered late, then you might be eligible for a refund. Contact Canada Post to learn more.

If your claim is approved, then you will receive a payment from Canada Post.

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