Suspend or delete a shipping rate

Suspend a shipping rate

If you want to hide a shipping rate from your customers but still keep it in your Shopify admin, then you can suspend the rate temporarily. This preserves most of the rate information so that you can reinstate later by correcting the weight or price range. You might want to suspend a shipping rate if you're pausing a promotional shipping rate that you want to use again in the future or if you're testing changes to your shipping strategy.

To suspend a shipping rate:

  1. In the Shipping rates section, click Edit next to the shipping zone that contains the shipping rate that you want to suspend:

    Edit zone based rate

  2. On the shipping zone's page, find the shipping rate that you want to suspend, and then click Edit.

  3. Set the price or weight range at 0 to 0, and then click Done. For example, if you want to suspend a weight-based shipping rate, then you need to enter 0 in the Minimum order weight and Maximum order weight fields:

    Suspend weight based rate

  4. Click Done.

  5. On the shipping zone's main page, click Save.

Delete a shipping rate

If you want to stop offering a shipping rate to your customers, then you can delete it. You might want to delete a shipping rate if a shipping discount that you've been offering has come to an end, or if a particular delivery mechanism is no longer cost-effective.

To delete a shipping rate:

  1. In the Shipping rates section, click Edit next to the shipping zone that contains the shipping rate that you want to delete:

    Edit zone based rate

  2. On the shipping zone's page click the x icon next to the shipping rate that you want to delete:

    Delete shipping rate

  3. Click Save:

    Save zone update

Delete all the shipping rates for a region or country

To delete all the rates for a particular region, you can do one of the following:

  • Delete each rate individually.
  • Delete the region. This removes all rates associated with that region or zone.

To delete all the shipping rates for a region or country:

  1. In the Shipping rates section, click Edit next to the shipping zone that you want to delete:

    Edit zone based rate

  2. At the bottom of the shipping one's page, click Delete zone:

    Delete zone

  3. In the dialog, click Delete shipping zone to confirm:

    Delete zone confirm

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