Suspend or delete shipping rates

If you don't want to make a shipping rate available to your customers any more, then you can suspend it or delete it completely.

Suspend a shipping rate

If you want to hide a shipping rate from your customers but still keep it in your Shopify admin, then you can suspend it by setting its maximum and minimum values to 0. This preserves most of the rate information so it's easy to reinstate later by correcting the weight or price range. You might want to suspend a shipping rate if you're pausing a promotional shipping rate that you want to use again in the future or if you're testing changes to your shipping strategy.

To suspend a shipping rate:

  1. From your Shopify admin, click Settings, and then click Shipping.

  2. In the Shipping rates section, find the shipping zone that contains the shipping rate that you want to suspend, and then click Edit.

  3. On the shipping zone's main page, find the shipping rate that you want to suspend, and then click Edit.

  4. Set the price or weight range at 0 to 0, and then click Done. For example, if you want to suspend a price-based shipping rate, then you need to enter 0 in the Minimum order price and Maximum order price fields:

    Suspend price based rate

  5. On the shipping zone's main page, click Save:

    Save zone update
    If you don't want to save your changes, then click Cancel instead.

Delete a shipping rate

If you want to stop offering a shipping rate to your customers, then you can delete it. You might want to delete a shipping rate if a shipping discount that you've been offering has come to an end, or if a particular delivery mechanism is no longer cost-effective.

To delete a shipping rate:

  1. From your Shopify admin, click Settings, and then click Shipping.

  2. In the Shipping rates section, find the shipping zone that contains the shipping rate that you want to delete, and then click Edit.

  3. On the shipping zone's main page, find the shipping rate that you want to delete, and then click the x button beside it:

    Delete shipping rate

  4. Click Save:

    Save zone update
    If you don't want to save your changes, then click Cancel instead.

Delete all the shipping rates for a region or country

To delete all the rates for a particular region, you can do one of the following:

  • Delete each rate individually.
  • Delete the region. This removes all rates associated with that region or zone.

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