Supported label printers

Before you can buy shipping labels, you need to choose the label printer that you want to use. You can do this on the Shipping settings page in your Shopify admin. For best results, Shopify recommends using supported hardware to print your shipping labels. Shopify supports the following label printers:

  • Dymo LabelWriter 4XL
  • Rollo label printer
  • standard desktop printers

Dymo LabelWriter 4XL

You can use the Dymo LabelWriter 4XL to print the shipping labels you buy in Shopify. It connects to your computer via USB. You can buy the Dymo LabelWriter 4XL at the Shopify Hardware Store.

To learn more about the Dymo LabelWriter 4XL printer, refer to Dymo's support page.

Tip

If you're using an Apple computer to print your shipping labels, then Shopify recommends the Dymo LabelWriter 4XL.

Installation and setup in Mac OS X

Tip

If you need help installing and setting up your Dymo printer, contact Dymo's support.

Before you can use the Dymo printer on Mac OS X, you need to download and install DYMO Label™ v8.6.1 drivers for Mac. To install the Dymo LabelWriter 4XL on your Apple computer:

  1. Open your web browser.

  2. Navigate to Dymo's website.

  3. Click Support > Downloads: Software, Drivers & User Guides:

    Dymo support page

  4. Click Download under the DYMO Label™ v8.6.1 for Mac section to download the drivers for your printer:

    Download dymo driver

  5. After the download is complete, open the DLS8Setup.8.6.1.dmg file to install Dymo's Label Software.

  6. Follow the instructions in the installer.

  7. Plug your printer in to your computer using the included USB cable, and connect its power adapter. After you turn on the printer, your computer will detect it automatically.

Installation and setup in Windows 10

To install the Dymo printer in Windows 10, plug your printer in to your computer using the included USB cable, and connect its power adapter. After you turn on the printer, your computer will detect it automatically and download the required device drivers.

To confirm that your printer has been installed:

  1. Open your computer's Control panel.

  2. Click Hardware and Sound.

  3. Click Devices.

  4. In the Printers & Scanners section, confirm that Dymo LabelWriter 4XL appears in the list of printers:

    Windows 10 dymo settings

Rollo label printer

You can use the Rollo label printer to print the shipping labels you buy in Shopify. It connects to your computer via USB and doesn't require toner or ink to print. You can buy the Rollo label printer at the Shopify Hardware Store.

To learn more about the Rollo label printer, see Rollo's support portal.

Set up your Rollo label printer

To set up your Rollo label printer:

  1. If the printer switch is set to On, turn it off by pressing the switch located on the back of the printer.

  2. Connect the power cable to your Rollo label printer.

  3. Connect the other end of the power cable to your power adapter, and connect the adapter to a power outlet.

  4. Connect the USB cable to your printer, and the other end to your computer.

  5. Insert the labels into the printer with the label side facing up.

  6. Adjust the tabs so that they hold the labels in place.

  7. Turn the power switch to On.

  8. Press and hold the purple button at the top of the label printer until you hear a beep, then let go. Your printer will automatically detect the label type and size.

Installation in Mac OS X

  1. Visit Rollo's website to download the correct driver for your computer.

  2. Find and open the installation package on your computer.

  3. In the dialog, double-click Rollo Printer_V1.4.pkg:
    Rollo printer package
  4. Follow the instructions in the installer, then click Close.

  5. After you turn on the printer, your computer will detect it automatically.

Installation in Windows

  1. Visit Rollo's website to download the correct driver for your computer.

  2. Find and open the installation package on your computer.

  3. Follow the instructions in the installer.

  4. In Windows, go to Control panel > Devices and Printers.

  5. Right click on Rollo Printer.

  6. In the dialog, click Advanced.

  7. From the Paper Size dropdown, select your label size.

  8. Click OK to save your settings.

Standard desktop printer

You can also use a standard desktop printer to print shipping labels that you buy through Shopify. To install your printer, follow the instructions that came along with it. If you need help installing your printer, then you can contact the support channels listed in your printer's instructions.

Caution

If you're using a standard desktop printer, then make sure that you select 8.5 × 11 inch paper for desktop printers as your Label format on the Shipping settings page.

Want to discuss this page?

Visit the Shopify Community

Ready to start selling online with Shopify?

Try it free