Shipping options and insurance

If you use Shopify Shipping to buy shipping labels, then you qualify for insurance coverage on the packages that you send through USPS, DHL Express, UPS, and Canada Post.

The amount of coverage that you qualify for and the way that you can submit a claim depends on the shipping carrier that you use.

You can print a test shipping label to make sure that your printer is set up properly. You will not be charged for printing a test label.

To print a test label:

  1. From your Shopify admin, click Settings, and then click Shipping.

  2. In the Shipping labels section, click Print test label:

    Usps test label

  3. If the label downloads to your computer, then find the file on your computer and open it. If the label opens in a new tab in your browser, then open the tab.

  4. Find the print option for the test label, then select it.

  5. In the print dialog, select the printer you want to use to print the label.

  6. Select the a paper size that matches the printer you're using to print the label:

  • If you're using a label printer, then select 4" x 6".
  • If you're using a desktop printer, then select 8.5" x 11".
  1. After you've chosen the correct printer and paper size, click Print.

Insurance coverage

You can contact USPS to submit a claim within 7 to 60 days of making a shipment.

The amount of coverage that your shipment receives depends on the mail type that you're using:

You're eligible for liability coverage up to $100 for shipments using the following mail types:

  • Priority Mail
  • Priority Mail Express
  • Priority Mail International (up to $200)
  • Priority Mail Express International (up to $200)

If you're using a different mail type, then you need to purchase additional insurance coverage directly from USPS.

Submit a claim

Shipping insurance typically covers damaged, lost, or delayed shipments.

You can submit a claim online through USPS. You can't submit claims directly through Shopify.

If a parcel was delivered late, then you might be eligible for a refund. Contact USPS to learn more.

If your claim is approved, then you will receive a check mailed to the address in the USPS online account.

Signature Confirmation

You can set your shipments to require a signature upon delivery by adding Signature Confirmation when you buy a shipping label for your order.

Shipments that use Priority Express Mail include Signature Confirmation by default. You can also add Signature Confirmation to the following USPS mail types:

  • First Class Mail ($2.45)
  • Priority Mail ($2.45)

You can learn more about Signature Confirmation at USPS.com.

Shipping date

You can set a shipping date for your order. The date that you choose will be printed on the shipping label:

Shipping date

You can print a test shipping label to make sure that your printer is set up properly. You will not be charged for printing a test label.

To print a test label:

  1. From your Shopify admin, go to Settings > Shipping.

  2. In the Shipping labels section, click Print test label:

Click print test label
  1. If the label downloads to your computer, then find the file on your computer and open it. If the label opens in a new tab in your browser, then open the tab.

  2. Find the print option for the test label, then select it.

  3. In the print dialog, select the printer that you want to use to print the label.

  4. Select the a paper size that matches the printer you're using to print the label:

  • If you're using a label printer, then select 4" x 6".
  • If you're using a desktop printer, then select 8.5" x 11".
  1. After you've chosen the correct printer and paper size, click Print.

Insurance coverage

Insurance is included when you purchase a shipping label from UPS. Maximum coverage is $100 for all shipments.

Signature required

You can set your shipments to require a signature upon delivery by checking Signature required when you buy a shipping label for your order. You can require a signature for an additional $4.50.

Order free shipping supplies

You can order free shipping supplies (for example, envelopes, labels, and pouches) directly from UPS. You will need to sign up for a free UPS account to receive your supplies.

You can print a test shipping label to make sure that your printer is set up properly. You will not be charged for printing a test label.

Tip

You can also print a test label by visiting the test label page directly.

To print a test label:

  1. From your Shopify admin, click Settings, and then click Shipping.

  2. In the Shipping labels section, click Print test label

Click print test label
  1. If the label downloads to your computer, then find the file on your computer and open it. If the label opens in a new tab in your browser, then open the tab.

  2. Find the print option for the test label, then select it.

  3. In the print dialog, select the printer you want to use to print the label.

  4. Select the a paper size that matches the printer you're using to print the label:

  • If you're using a label printer, then select 4" x 6".
  • If you're using a desktop printer, then select 8.5" x 11".
  1. After you've chosen the correct printer and paper size, click Print.

Schedule a pickup

You can schedule a free shipment pickup from DHL Express directly in your Shopify admin.

To schedule a pickup:

  1. From your Shopify admin, go to Orders.

  2. Click the number of the order that you want to schedule a pickup for.

  3. Click Schedule pickup at the top of the page:
    Schedule pickup with DHL Express
  4. From the Date drop-down menu, select the date that you want your order to be picked up.

  5. From the Time drop-down menu, select the time range for when you want your order to be picked up.

  6. Enter the name of the person who will be giving the package to the courier.

  7. Enter any special instructions (for example, buzz code or apartment number) for the courier.

  8. Click Schedule pickup:
    Schedule pickup confirmation button
You can view your pickup schedule by clicking View pickup from the order details page:
View DHL pickup schedule

Cancel a pickup

You can cancel a scheduled pickup from the Orders page in your Shopify admin.

To cancel a scheduled pickup:

  1. From your Shopify admin, go to Orders.

  2. Click the number of the order that you want to cancel a scheduled pickup for.

  3. Click View pickup from the order details page:
    View DHL pickup schedule
  4. Click Cancel pickup:
    Cancel scheduled pickup
  5. Click Cancel pickup again to confirm:
    Confirm cancel scheduled pickup

Insurance coverage

Insurance is included when you purchase a shipping label from DHL Express.

Maximum coverage is $11.34 per pound, or $25 per kilogram, for shipments transported by air.

Signature required

All international shipments with DHL Express require a signature for delivery.

Undelivered and unacceptable shipments

Shipments might be unacceptable or undelivered if they don't follow the terms and conditions outlined by DHL Express. There are several conditions that make a shipment unacceptable:

  • customs declaration isn't made, or the shipment hasn't passed customs clearance
  • shipment contains prohibited items
  • shipping address is incorrect or not properly marked
  • packaging is defective or inadequate
  • receiver fails to pay duties and taxes owed on the package

DHL Express will contact your customer for more information if the tracking status is On hold. If they can't reach your customer, then they will contact you.

Prohibited items

Some items are prohibited from being shipped using DHL Express:

  • counterfeit goods
  • live animals (for example, insects, pupae, or hatchlings)
  • bullion
  • currency
  • precious and semi-precious stones
  • weapons and ammunition
  • human remains or ashes
  • items considered illegal in your intended destination (for example, ivory or narcotics)

Packages containing prohibited items will not be shipped. In this case, DHL Express will contact you and return your item.

For more information on prohibited and banned items, consult DHL Express Terms and Conditions of Carriage.

You can print a test shipping label to make sure that your printer is set up properly. You will not be charged for printing a test label.

Tip

You can also print a test label by visiting the test label page directly.

To print a test label:

  1. From your Shopify admin, click Settings, and then click Shipping.

  2. In the Shipping labels section, click Print test label:

    Cp test label

  3. If the label downloads to your computer, then find the file on your computer and open it. If the label opens in a new tab in your browser, then open the tab.

  4. Find the print option for the test label, then select it.

  5. In the print dialog, select the printer you want to use to print the label.

  6. Select the a paper size that matches the printer you're using to print the label:

  • If you're using a label printer, then select 4" x 6".
  • If you're using a desktop printer, then select 8.5" x 11".
  1. After you've chosen the correct printer and paper size, click Print.

Insurance coverage

You can contact Canada Post to submit a claim within 90 days of making a shipment.

You're eligible for liability coverage up to $100 for shipments using the following mail types:

  • Domestic: Priority™, Xpresspost™, Expedited Parcel™
  • International: Priority™ Worldwide, Xpresspost™ — USA, Xpresspost — International

Submit a claim

Shipping insurance typically covers damaged, lost, or late packages.

You can submit a claim through the Canada Post webpage using your Canada Post business account. You can't submit claims directly through Shopify.

If a parcel was delivered late, then you might be eligible for a refund. Contact Canada Post to learn more.

If your claim is approved, then you will receive a payment from Canada Post.

Signature required

You can set your shipments to require a signature upon delivery by checking Signature required when you buy a shipping label for your order.

Shipments that use Canada Post Priority™ and Canada Post Xpresspost™ USA include signature confirmation for free. You can also add signature required to the following Canada Post mail types:

  • Expedited Parcel™ ($1.50)
  • Xpresspost™ Certified ($1.50)
  • Xpresspost™ International ($2.50)

You can learn more about signature required at canadapost.ca.

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