Shipping options and insurance

If you use Shopify Shipping to buy shipping labels, then you qualify for insurance coverage on the packages that you send through USPS and Canada Post.

The amount of coverage that you qualify for, and the way that you can submit a claim, depend on the shipping carrier that you use.

Insurance coverage

You can contact USPS to submit a claim within 7 to 60 days of making a shipment.

The amount of coverage that your shipment receives depends on the mail type that you're using:

You're eligible for liability coverage up to $100 for shipments using the following mail types:

  • Priority Mail
  • Priority Mail Express

If you're using a different mail type, then you need to purchase additional insurance coverage directly from USPS.

Submit a claim

Shipping insurance typically covers damaged, lost, or delayed shipments.

You can submit a claim online through USPS. You can't submit claims directly through Shopify.

If a parcel was delivered late, then you might be eligible for a refund. Contact USPS to learn more.

If your claim is approved, then you will receive a check mailed to the address in the USPS online account.

Signature Confirmation

You can set your shipments to require a signature upon delivery by adding Signature Confirmation when you buy a shipping label for your order.

Shipments that use Priority Express Mail include Signature Confirmation by default. You can also add Signature Confirmation to the following USPS mail types:

  • First Class Mail ($2.35)
  • Priority Mail ($2.35)

You can learn more about Signature Confirmation at USPS.com.

Shipping date

You can set a shipping date for your order. The date that you choose will be printed on the shipping label:

Shipping date

You can print a test shipping label to make sure that your printer is set up properly. You will not be charged for printing a test label.

Note

At this time, printing a test label is available to stores based in Canada.

To print a test label:

  1. From your Shopify admin, click Settings, and then click Shipping.

  2. In the Shipping labels section, click Print test label:

    Cp test label

  3. If the label downloads to your computer, then find the file on your computer and open it. If the label opens in a new tab in your browser, then open the tab.

  4. Find the print option for the test label, then select it.

  5. In the print dialog, select the printer you want to use to print the label.

  6. Select the a paper size that matches the printer you're using to print the label. If you're using a label printer, select 4" x 6". If you're using a desktop printer, select 8.5" x 11".

  7. After you've chosen the correct printer and paper size, click Print.

Insurance coverage

You can contact Canada Post to submit a claim within 90 days of making a shipment.

You're eligible for liability coverage up to $100 for shipments using the following mail types:

  • Domestic: Priority™, Xpresspost™, Expedited Parcel™
  • International: Priority™ Worldwide, Xpresspost™ — USA, Xpresspost — International

Submit a claim

Shipping insurance typically covers damaged, lost, or late packages.

You can submit a claim through the Canada Post webpage using your Canada Post business account. You can't submit claims directly through Shopify.

If a parcel was delivered late, then you might be eligible for a refund. Contact Canada Post to learn more.

If your claim is approved, then you will receive a payment from Canada Post.

Signature required

You can set your shipments to require a signature upon delivery by checking signature required when you buy a shipping label for your order.

Shipments that use Canada Post Priority™ and Canada Post Xpresspost™ USA include signature confirmation for free. You can also add signature required to the following Canada Post mail types:

  • Expedited Parcel™ ($1.50)
  • Xpresspost™ Certified ($1.50)
  • Xpresspost™ International ($2.50)

You can learn more about signature required at canadapost.ca.

Note

Signature required is only available when shipping to select countries using Canada Post Xpresspost™ International.

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