Protecting your privacy and assets on Exchange

Follow these guidelines when using Exchange to make your experience as positive as possible.

Manage your communications with potential buyers and sellers

All communication on Exchange is anonymous between buyers and sellers, even if you reply to emails sent from Exchange using your normal email client. To protect your privacy, don't share your email address in communications related to Exchange. Don't share personal information with potential buyers, such as banking details and account login information.

If you use the phone to speak about a store with a buyer or seller, then send a follow-up email to confirm the details discussed and agreements made. This creates a record of your conversation, which can be helpful if any disagreements arise.

After you reach an agreement with a buyer or seller, send an email confirming all details of the sale.

Use a reliable payment method

To facilitate payment between buyers and sellers, use Escrow.com. Escrow.com provides enhanced security and protection against potentially malicious buyers.

Forms of payment less secure than Escrow.com might expose you to financial loss. You can use other payment methods when using Exchange, but you do so at your own risk.

Follow the correct steps to transfer your store

After you receive confirmation of payment using Escrow.com, you're ready to transfer your store to the buyer. You are responsible for transferring all agreed upon assets to the buyer.

Follow the instructions to transfer your store account.

Don't make the buyer the account owner of the store. Exchange support will make this change for you. If you make the buyer the account owner before Exchange support does it for you, then you won't be able to remove your credit card or banking information from your account.

For more information about buying and selling on Exchange, review Exchange's legal terms and conditions and Shopify's privacy policy.

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