Listing a store on Exchange

To list a store on Exchange, get started by clicking on List your store in the Exchange marketplace to install the Exchange app to your Shopify admin.

List your store on Exchange

After the Exchange app is installed:

  1. From your Shopify admin, click Apps.

  2. Click Exchange - Sell your Shopify store to open the Exchange app.

  3. Enter a title for your store. A good title includes your store name and a brief description of your products.

  4. Select an industry for your store.

  5. Enter a description of your store. Consider telling buyers why you opened your store, providing information about your products and sales history, and detail any social media accounts associated with your store.

  6. Review the selling price generated by the Exchange app based on your store traffic and revenue. Revise the price if you want.

  7. Review the screenshots generated by the Exchange app. You can upload additional screenshots by clicking Upload images.

  8. Review the revenue and traffic data listed under Store performance. This information can not be modified.

  9. Review the contact information listed under Contact details. The name and email address listed here will receive emails from potential buyers.

  10. Click Save and preview to preview your Exchange listing.

  11. Click Publish.

Prepare a store for transfer

Note

You are responsible for transferring your entire store to the buyer, as agreed upon by you and the buyer. This list may not reflect all of the work required to prepare your store for transfer.

When you are ready to transfer your store to a buyer:

  1. Disconnect the account linked to your sales channels. This makes the buyer agree to the terms of each sales channel before they connect their account. If your sale includes social media accounts, make the buyer an administrator of the accounts.

  2. Disconnect all payment gateways linked to your store. Deactivate your PayPal Express Checkout gateway if applicable.

  3. Update your domain's contact information with the buyer's details. If you bought your domain through Shopify, then follow these steps. If you bought your domain from a third-party provider, then follow the steps for changing domain ownership detailed by your domain provider. If you're not sure how to do this, contact your domain provider directly.

  4. Transfer the ownership of Shopify apps installed on your store. You need to update the account information of each app. If you're not sure how to do this, then contact the app developer directly.

  5. Print your financial reports as required for tax filing purposes.

  6. If applicable, then disconnect your custom carrier accounts and fulfillment services.

  7. If applicable, then disconnect any private apps installed in your store.

  8. Create a staff account for the buyer.

Caution

Do not make the buyer the account owner of the store. Exchange support will make this change for you once you contact them.

Transfer a store account

You need to create or find your own asset purchase agreement for the sale of your store. To facilitate payment for the sale, consider using Escrow.com or another service of your choosing.

Caution

Store transfers are final. Make sure the terms of the transaction between you and a buyer are clear since store transfers can't be reversed.

When you are ready to complete the transfer of your store, you need to contact Exchange Support at exchange-support@shopify.com. Your email needs to include:

  • The last four digits of the credit card associated with your store
  • Your last two invoice amounts
  • The address associated with the Shopify account
  • Photo ID of the current account owner of the store
  • The name and email address of the staff account you created for the buyer

After Exchange support receives this information, the store transfer will complete in 72 hours.

Do not make the buyer the account owner of the store. Exchange support will make this change for you. If you make the buyer the account owner before Exchange support does it for you, then you won't be able to remove your credit card or banking information from your account.

After Exchange support completes the store transfer you will be removed as the account owner. Your billing details will be removed from the store and the store will be frozen until the new buyer logs in and enters their credit card information.

Remove your store from the Exchange marketplace

To remove your store listing from the Exchange marketplace:

  1. From your Shopify admin, click Apps.

  2. Click Exchange - Sell your Shopify store to open the Exchange app.

  3. Click Unpublish.

  4. Click Unpublish listing to confirm that you want to remove your store from the Exchange marketplace.

If you want to list your store again after removing it from the Exchange marketplace, then click Publish. Your store description will remain the same as your original listing.

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