Transferring a store using Exchange

Follow these steps to transfer your store to its new owner.

Prepare a store for transfer

Note

You are responsible for transferring your entire store to the buyer, as agreed upon by you and the buyer. This list may not reflect all of the work required to prepare your store for transfer.

When you are ready to transfer your store to a buyer:

  1. Fulfill all open orders before you begin transferring your store its new owner.

  2. Disconnect the social accounts linked to your sales channels, for example Facebook and Pinterest. This makes the buyer agree to the terms of each sales channel before they connect their account. If your sale includes social media accounts, then make the buyer an administrator of the accounts.

  3. Disconnect all payment gateways linked to your store. Deactivate your PayPal Express Checkout gateway if applicable.

  4. Update your domain's contact information with the buyer's details. If you bought your domain through Shopify, then you can change the contact information in Shopify. If you bought your domain from a third-party provider, then follow the steps for changing domain ownership detailed by your domain provider. If you're not sure how to do this, contact your domain provider directly.

  5. Transfer the ownership of Shopify apps installed on your store. You need to update the account information of each app. If you're not sure how to do this, then contact the app developer directly.

  6. Print your financial reports as required for tax filing purposes.

  7. If applicable, then disconnect your custom carrier accounts and fulfillment services.

  8. If applicable, then disconnect any private apps installed in your store.

  9. Create a staff account for the buyer.

Caution

Do not make the buyer the account owner of the store. Exchange support will make this change for you once you contact them.

Transfer a store account

You need to create or find your own asset purchase agreement for the sale of your store. To facilitate payment for the sale, Shopify recommends Escrow.com.

Caution

Store transfers are final. Make sure the terms of the transaction between you and a buyer are clear since store transfers can't be reversed.

When you are ready to complete the transfer of your store, you need to contact Exchange Support at exchange-support@shopify.com. Your email needs to include:

  • A link to your store's URL
  • The last four digits of the credit card associated with your store
  • Your last two invoice amounts
  • The address associated with the Shopify account
  • Photo ID of the current account owner of the store
  • The name and email address of the staff account you created for the buyer

After Exchange support receives this information, the store transfer will complete in 72 hours.

Do not make the buyer the account owner of the store. Exchange support will make this change for you. Exchange support will also remove sensitive information such as payment gateway and credit card credentials before transferring ownership of the store.

After Exchange support completes the store transfer, then you will be removed as the account owner. Your billing details will be removed from the store and the store will be frozen until the new buyer logs in and enters their credit card information.

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