Affiliate program FAQ
Here are some common questions we get asked about our affiliate program. Read on to see if your question is answered here.
What is the Shopify Affiliate Program?
The Shopify Affiliate Program is a revenue-sharing program where you receive commissions for referring new merchants to Shopify. When a visitor is sent through your Affiliate link to our site and purchases a subscription, you earn a commission! An ideal Affiliate might have a blog, website, personal network, another kind of content site, or host courses.
How can I apply to the program?
You can sign up directly for the Shopify Affiliate Program by going to shopify.com/affiliates.
What is the partner program?
The partner program is designed for agencies who are working on a website project for a client, for example, designers or developers creating a store or an app. To learn more, visit the shopify.com/partners.
How long does your tracking cookie last?
We maintain a 30-day cookie, meaning that if a visitor clicks on a link from your site, you will be credited with the referral as long as the visitor signs up for a free trial within 30 days. Once that free trial ends and the user becomes a paying customer at any time, you earn your commissions.
Are there any fees associated with becoming an Affiliate?
The program is free to join. There are no monthly charges and no minimum sales requirements.
How do I get started?
- Read the Shopify Affiliate Terms of Service.
- Sign up by filling out our brief online application.
- Once your application has been approved, you will receive a welcome email with your Affiliate link, banners and other tips to help you get started.
- Send traffic and start earning! You'll always have access to your earnings by signing in to your Affiliate dashboard.
What are the requirements for becoming an Affiliate?
You will need a website, blog or a verifiable identity on LinkedIn or Facebook. When applying to the Shopify Affiliate program, you may be denied if you leave the website field blank, or if the website you include is not currently live.
Generally, all websites are allowed to participate. However due to legal, ethical, and other various reasons, Shopify reserves the right to refuse certain websites. This may include websites that contain:
- pornographic content
- direct linking through paid ads
- toolbar or forced click traffic
- incentives, GPT or Get Paid To sites
- coupons, deals, or discount sites
- youth endangering material
- defamation or discrimination against a person or a group of people because of their religion, their race, their handicap or other reasons
- racist or sexist content
- intellectual property infringement of others
Are there any restricted promotion methods for Affiliates?
If you are sending paid traffic (PPC, PPV, Media Buys) to Shopify, it is required to that you send the traffic through a landing page or web property first. We do not allow direct linking without written approval from the Affiliate team.
Although we do allow paid traffic as long as it doesn’t directly link to Shopify, you are not permitted to use Shopify trademarks, with or without modifiers, in the ad copy or as keywords.
Can I have multiple websites?
Yes. You're welcome to promote Shopify through all web properties you own or are allowed to promote on as long as it does not utilize restricted methods. Ensure you include any additional URLs in the “How do you plan on promoting Shopify?” field when you apply to the program.
How can I refer a sale?
After you sign up to be an Affiliate, you’ll be given a unique Affiliate link to ensure that the traffic coming from you is properly tracked.
Shopify has a 14-day free trial for all signups. After a person completes the 14-day free trial, chooses a plan, and has been successfully billed as a customer, your commissions will be credited to your Affiliate account.
How much commission can I earn per sale?
Commission Payout is 200% Per Sale.
Per-sale commissions mean that you earn 200% of a merchant’s subscription fee each time you refer someone to Shopify. You can make up to $358 per sale on standard plans and up to $2,000 on our Enterprise plan! Payments are issued 100% for month 1 paid and 100% for month 2 paid of the customer subscription. This also means that if they upgrade or downgrade their plan during that time, the commission will reflect that.
If the merchant sign ups on an annual plan, instead of monthly, you will receive a 10% discount and that will affect your payout the same way. So you will get the discounted month 1 and discounted month 2.
Can I earn commissions off themes, apps, and other products outside of the subscription?
No. The commissions are earned off of the plan subscriptions you bring to Shopify. The apps and themes are mostly developed by third partners and they earn the commission for building them.
How do I get paid and how often?
Credits to your Affiliate account are accumulated and paid out on the following schedule:
- For all credits created between the 1st to and including the 15th of the month, payment will occur 5 business days after the 15th day of the month.
- For all credits created between the 16th to and including the last day of the month, payment will occur 5 business days after the last day of the month.
Payments will be delivered to you via PayPal in USD. Any money owed to you will be paid out twice monthly as long as your balance is above $25 USD. If your balance is below $25, it will be held until the next payout period.
How do I find my Affiliate link?
After being approved as an Affiliate, you will receive a welcome email that includes your Affiliate link. In addition, log into your Affiliate dashboard to get your personal Affiliate link:
- Log in here: https://app.shopify.com/services/partners/auth/login.
- Click the Affiliates button on the left side.
- Find your Affiliate link in the Referral Link column.
Where can I find Shopify banners?
You will receive banners inside your welcome email, but you can also access our assets here. You can link to Shopify using text links or banners. Once you have selected the banner you want to use, copy and paste the code into your website or blog.
Advanced users only: Is there an advanced performance dashboard?
For those looking to see additional performance data such as clicks, referring URL reports or add subid tracking to your links, you can take advantage of our advanced performance dashboard. If you are an existing Affiliate and want to start using this dashboard, please email Affiliates@shopify.com to request access. If you recently joined the program, or are planning to join, information on how to access this dashboard is available in your welcome email and in the question below.
How can I create a deep link/share any Shopify links?
You can share any Shopify link and track your sign-ups by adding “?ref=enter your handle here” for example “www.shopify.com/pos?ref=business-name” to the end of any Shopify link. Feel free to test the link by signing up with a test store and checking your Affiliate dashboard to make sure it’s tracking properly.
How to get more advanced tracking? (Advanced Users Only)
For Affiliates looking for advanced tracking, you can use your Hasoffers account. This dashboard allows you to see more detailed information such as clicks and referring URL reports in addition to deep links. If you are interested in the advanced dashboard (optional), please create a password and then log in using your Affiliate details with the following link:
Advanced dashboard log in: https://www.shopify.hasoffers.com/
Once inside, you can create a “deep link” in order to change the destination URL your traffic will visit. Examples of pages you can link to instead of the homepage are:
- Pricing table page - www.shopify.com/pricing
- Online store landing page - www.shopify.com/online
- Offline store / POS landing page - www.shopify.com/pos
- Buy Button landing page - www.shopify.com/buy-button
Here’s how to create a deep link in the advanced performance dashboard:
When logged into the advanced dashboard, click on “Offers” Click on the name “Shopify” in the offer listed Click “add deep link” - ensure no other options are checked off or highlighted in blue Enter the preferred destination URL and hit the plus sign Copy and paste the code from the top left box - this will now send traffic to the page you selected
Here’s how it should look when setting up your deep link:
Can I use graphics and images from the Shopify website to promote Shopify?
In certain unique situations, some content may be allowed to be used for promotion. We ask that you request permission before using any content or graphics from the Shopify site.
Can I create my own custom graphics and images to promote Shopify?
You are allowed to create custom banners and promotional collateral in order to promote Shopify, however please do not manipulate our logo in any way. We also suggest that you use the call-to-action “Try it free today” in order to maximize your click-throughs and ultimately, conversions.
Can I be in the partner program and the Affiliate program?
Do you accept other payouts methods than PayPal?
No - we only accept PayPal for payouts.
I don't live in Canada. Can I still participate?
Yes! All we need to pay you is a valid PayPal account. We will make payments in USD.
How do I find new ways to promote my Affiliate link?
Reach out to your Affiliate manager and they would be be happy to recommend ideas specific to your business and audience.
Where can I see my sign-ups?
All you need to do is log into your Affiliate account and click on the referral tab on the left side.
Where can I see my pending and successful payouts?
When you log into your Affiliate account, the default page shows the payouts. (or you can click on the payout tab on the left side.
What information will I be able to track about my Affiliated clients?
You can track who your Affiliated clients are, the total revenue in that pay period generated by all your Affiliated clients, and the total revenue to date from all your Affiliated clients.
Why can’t I find out the revenue from each individual client?
We do not provide this statistic as it would be a violation of the client’s privacy.
What happens if I want to dispute an amount of revenue I’ve been paid?
For any payment disputes, contact your Affiliate manager with the full details of the issue. We’ll review your message and see what we can do to get it resolved.
Do you have examples of successful merchants?
How long does it take to get approved?
We manually process applications, and will complete yours in under 48 hours.
Why am I only getting paid 100%?
Because the second 100% will be payed out after the second month of the merchant’s subscription.
Can you sponsor me instead of being an Affiliate?
No. We currently work on a referral basis only.
Can I become an Affiliate for merchant products?
We do not offer a merchant product Affiliate program at this point in time.
Where do I ask my non-Affiliate questions?
We have an amazing team of gurus who are ready to help 24/7 by phone, chat and email. Click here to contact support.
Who is my Affiliate manager?
You can check by logging into your Affiliate dashboard. Take a look at the bottom left and you’ll see your Affiliate manager. If you do not have one, you can email firstname.lastname@example.org and we will assign you one.
Please email email@example.com or your Affiliate manager directly to enquire further.